Top Tweets for #CustomerRecovery
Unusual #masterclass in unexpected #CustomerRecovery by #AirFranceKLM, while also raising a common concern about modern luggage durability. (Modern luggage brands often trade maximum impact resistance for lightweight materials)
Kudos to @AirFranceKLM. They destroyed my wife’s suitcase (stuff happens), so we trudged to the service desk. I was hoping for some duct tape and expected to fill out a form where, maybe, they’d send me twenty bucks in six weeks or so.
Nope! The friendly and efficient clerk apologized for the damage, measured our suitcase, went into the back room, and returned with a brand-new suitcase, the same size, still in the shrink wrap. We swapped the contents right there and rolled out of baggage claim with the new suitcase.
Nicely done. That’s the sort of service I’d expect from Singapore Air, not a European carrier.
(By the way, what happened to @SamsoniteUSA? Apparently they’re no longer gorilla-proof…)
@ashley_ashbee Yes fantastic, especially for those analytically minded who I find are the hardest to get on board with #customerrecovery
What Ecommerce Cart Abandonment Solution would be Best?
https://t.co/zASCpU9xYs
#abandonedcart #abandonedshopping #automatedSMS #cartabandonmentsolution #cartrecovery #cartreminders #customerrecovery #shopify #ShopifyAbandonmentCarSMS #SMSNotifications #SMSNotify
#Marketing Tip 6088: Avoid “death by over apology” when doing customer recovery of major crisis. Understand and solve risk from the POV of customers to be relevant! #CustomerRecovery #empathy
#CustomerRecovery is an important skill that every service frontlines must learn today.
The speed at which we address the problem ensures the likelihood of #success.
Connect with #satisFIND to learn how we can help your business survive, rebuild and grow.
We’re enjoying our time in Boston at ACEP21! It’s been especially nice connecting with so many of our #emergencymedicine customers in person! If you’re around tomorrow, stop by booth 2004. #EDfollowup #customerrecovery #patientengagement #TeleEMS https://t.co/PrKKjrMN63
If you’re headed to #ACEP next week, come see us at booth 2004! #EmergencyMedicine #CustomerRecovery #TelehealthFollowup #TeleTriage #TeleEMS @JerrodUllah https://t.co/PrKKjrMN63
We're only two weeks away from the #PXSymposium and we're looking forward to showcasing our new enhancements related to #telehealth #customerrecovery and improving the overall #patientexperience. https://t.co/f2jlh5y6gx
Go through these emails to design your own highly converting abandoned cart emails.
@mailmunch
#ecommerce #abandonedcart #customerrecovery
https://t.co/l9Xu5HCqok
¿Sabes que conseguir un cliente nuevo genera muchos más gastos que recuperar uno que se ha ido? #customerrecovery
Conoce más: https://t.co/E4nKWyOVFn o escríbenos a [email protected]
#csat #cx #customercentric #customerjourneymapping #customerexperience #auditorservice
Go from patient complaints to patient loyalty with Healthtalk Star! #patientsatisfaction #customerrecovery #providerperformance https://t.co/BR85mXBZ5R
#Shopify merchants know #abandonedcart is a stellar #customerrecovery tactic, but browse abandonment is often overlooked! #Browseabandonment occurs when a customer visits a product in your store but fails to add anything to their cart. @pushnami offers it! https://t.co/zt5ozP7Pj4
https://t.co/vzSnXIRHjm
Join us!! #signup #workshop #customerrecovery #CustomerService #customersupport #cxday #cxday20 @MKLInnovation @CXPA_Assoc
Customer Recovery
¿Sabes que conseguir un cliente nuevo genera muchos más gastos que recuperar uno que se ha ido?
Recupera tus clientes, más info https://t.co/dBKrOzvIS4 o [email protected]
#CustomerRecovery #cx #experienciadecliente #customercentricity #auditorservice
¿Es posible recuperar un cliente perdido y mejorar la opinión que tiene de tu negocio? Conoce las estrategias #CustomerRecovery para conseguirlo. #UX #CX @Usabilla https://t.co/1YLc2PUmTU
You would absolutely win me over with a chocolate wrench! We are all about the customer recovery. I love this so much. Simple and effective!! #cxmids #customerrecovery
¿Es posible recuperar un cliente perdido y mejorar la opinión que tiene de tu negocio? Conoce las estrategias #CustomerRecovery para conseguirlo. #UX #CX @Usabilla https://t.co/ckGX1bkkjW
They should’ve apologized
Given you a refund
Delivered a complimentary fresh Hawaiian pizza the next day if you are willing
Apologize again
Leave a handwritten note in your mailbox that they appreciate you & hope you’ll give them one more chance
#customerrecovery
Where is the customer service though? I really don't think after waiting so long, I should've paid a dime, for @DominosJamaica to tell me about a 15% discount
¿Es posible recuperar un cliente perdido y mejorar la opinión que tiene de tu negocio? Conoce las estrategias #CustomerRecovery para conseguirlo. #UX #CX @Usabilla https://t.co/XaCd081s6R
Vault was happy to have Jeff Platz from First Florida Insurance and Billy Black from All Dry visit for a meet and greet with the claims team, Robert Vitaglione, and Lee Anderson! We are grateful for our continued partnership with First Florida Insurance! #Vault #CustomerRecovery
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