Top Tweets for #Expivia
Talking with @tlaird_expivia about how Expivia Digital utilizes @NICELtd CXone and advanced analytics to stay ahead of the digital #CX curve on channels like #Discord! #NICEi23
love adding value to the contact center community.
Don’t sell, add value.
Amazing group of colleagues today supporting me and hopefully getting value from my talk at NICE Interactions!
#callcenter #contactcenter #nicei23 #callcentergeek #expivia
Inspired by @12andahalfbook we asked all our employees what they were most thankful about working for us.
Who inspires then, who has helped the do what they do.
We did and the responses that are coming in are amazing.
Culture > Everything.
@garyvee #gratitude #expivia
Engaging Associates During the Holidays- Social Media, Motivations, and let's Talk Holiday Bonuses
ACG Episode 129 (Great Episode if I do say so!
https://t.co/x6jORppKKG
#callcenter #contactcenter #callcentergeek #expivia
Excited to be on @talkerie with @JoelNatalie today at 4:06 on FM 103.3, 105.9 and AM 1530 to talk about some of the interesting happenings at Expivia and how we are helping with the nationwide push for vaccine scheduling assistance!
#eriepa #erie #expivia
I’m excited for the comeback of #eriepa and the role that Expivia is going to play in the awesomeness. So much is close to being announced. We are very excited!!
#erie #erieproud #expivia.
Expivia National Covid19 Vaccination Scheduling
We need your help!
If you would like to help in the national campaign to schedule covid 19 vaccinations, please click here for more info:
https://t.co/FoqUPrbUtY
https://t.co/1kQcJCwK1C
#eriepa #expivia #helpingothers
We are excited to start training 25 associates today to help the United Way of Connecticut schedule citizens for covid vaccinations.
#covid #callcenter #Expivia
If we can get our associates to have fun at their job it takes their mind off all the negative things that hamper great contact center work.
#Callcenter #contactcenter #expivia
UNDERSTAND WHEN TO COACH OFF THE FLOOR
If someone achieves a perfect score on a quality assurance test, make sure everyone knows. Celebrate that achievement. Give your other reps something to aspire to. It’s always best to keep things positive!
#Callcenter #contactcenter #expivia
THE TONE IS THE MESSAGE
Do not be negative. Don’t start your coaching session in a negative tone. Your rep will immediately get defensive. Try the sandwiching method! Deliver negative feedback between positive feedback.
#Callcenter #contactcenter #expivia
This is Expivia. Want to know our pricing? Click in the link in the comments section and you can see our full pricing catalog. We are totally transparent.
#callcenter #customerservice #expivia
Everyone get their temperatures taken before coming into Expivia by Nurse Gina.
#callcenter #contactcenter #expivia
For the safety of all our employees. Erie Restoration came to Expivia for a deep Covid-19 clean today.
#callcenter #expivia #deepclean
Expivia has official permission from the State of Pennsylvania to keep our physical location open to support our 211 Emergency Coronavirus Support Line.
#callcenter #Contactcenter #expivia #coronavirus #covid19 #essentialservices
Nice InContact's Paul Herdman interview:
"Do you think this situation changes how people think about cloud-based systems, or changes how you think about the type of products you plan on releasing in the future?"
#callcenter #expivia #niceincontact
Expivia now is a total hybrid #callcenter.
Our bpo now has the ability to have 100% at home agents if needed. We are tested and our clients can now be assured of full business continuity in the event of a coronavirus brick and mortar shutdown.
#expivia #cloudcallcenter
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