Top Tweets for #PHLdesignlab
Grateful to have been a part of this collaborative work with the Philadelphia Participatory Design Lab and the Office of Homeless Services! #storiez #storiezguide #phldesignlab #ohs @PHLCityHomeless @PhiladelphiaGov
Latest from me & @ElenaSouris on how to re-engage citizens in a democracy, opportunity for tech & highlighting the great work of @HelloCTCL @PBP #PHLDesignLab
https://t.co/eCrnggQNfk cc @NewAmerica @PolReformNA
Through the #PHLDesignLab, @PhilaRevenue sent canvassers into high-need areas to help residents apply for money-saving programs.
🏠 12,000 households were canvassed
📋 Canvassers achieved a 40% contact rate
#PTW2019
A great explanation of the important use of service design for civic services.
#PHLDesignLab
Do you hear “data” and immediately think about figures and spreadsheets? Don’t forget that observations and conversations are also very important forms of data!
💡 Check out a few more of our favorite insights from #PHLDesignLab's learning sessions ➡️ https://t.co/QIUPpMqDlt
It’s been a privilege to co-lead the #PHLDesignLab with @ldragoman! Check out these 8 key insights from our monthly design lab lab sessions. 👩🏽🏫✨🤸🏽♀️📝 https://t.co/ttoVulyI4g
Check out eight key insights from the #PHLDesignLab's 8-month learning session series for City employees. https://t.co/6Isjnq4nzV
In 2018, the #PHLDesignLab team created learning sessions for City employees on social science and service design. Check out 8 of our favorite insights from the events and let us know which one you like the most! ➡️ https://t.co/QIUPpMqDlt
“Human-centered design ... is all about understanding the people you’re serving.”
Shout-out to #PHLDesignLab, @govlabphl, @PHLInnovation, and everyone behind the work to make Philly a leader in smart service design and innovation.
From website re-designs in @PhiladelphiaGov to reducing crime in @LongBeachCity, human-centered design can be used to tackle some of the biggest challenges facing #LocalGov. Here’s everything you need to know about bringing #designthinking to #CityHall: https://t.co/gzpT9WaPrB
Interested in the work that #ODDT’s service design team has done with @PHLCityHomeless?
In our new blog series, we’ll share our approach and what we learned in 2018 → https://t.co/hPrUyUX2Ar
#PHLDesignLab
#KnightCities
Examples of the content from the #PHLDesignLab learning sessions include:
🔹Developing a competitive grant proposal.
🔹Centering equity when designing services.
🔹Designing experimental tests.
#ODDT #KnightCities
In 2018, the #PHLDesignLab empowered City employees to design more resident-focused services. Through project work, learning sessions, and office hours, we shared tools and methods from service design and social science. #ODDT
Equity-centered designers acknowledge that:
📌 Everything we experience has been designed
📌 Everything is authored even though the author is sometimes invisible
📌 Act of designing is act of power
📌 Design outcomes can be just or unjust
#PHLdesignlab v @govlabphl
Quadrant mapping is a tool used to decide who designers need to engage in a community. Check out learning session attendees as they create their own maps. 🙌🏽 #PHLdesignlab
Check out the co-creation process that The Creative Reaction Lab uses to design healthy + racially equitable communities. #PHLDesignLab
Equity-centered design builds on human-centered design processes in order to create equity in the practice of design. #PHLDesignLab @aditisjoshi
Equity-centered design...
✔️ Addresses power dynamics between designers and design participants
✔️ Learns about communities' histories
✔️ Acknowledges personal bias
✔️ Looks for markers of institutional oppression
✔️ Co-creates solutions
#PHLdesignlab
Stopped by #PHLDesignLab learning session 8 for @PhiladelphiaGov staff on equity-centered design. Exploring tools to build trust & connection w/ #Philly residents. #KnightCities
Equity-centered design rethinks the design process so that products, services, programs, or policies are designed in a way that is equitable. #PHLDesignLab
Equity-centered designers acknowledge that:
📌 Everything we experience has been designed
📌 Everything is authored even though the author is sometimes invisible
📌 The act of designing is an act of power
📌 Design outcomes can be just or unjust
#PHLdesignlab
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