Top Tweets for #PayPalTwitterChat
@leimer @PayPal Thank you for joining us! #CX + new options = fascinating discussion! @PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
@psb_dc @PayPal Thank you so much for joining us, Theo! You have great insights!! @PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
This times 1 million! Use data to understand your customers and what they want.
@PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
Thank you everyone for joining the #PayPalTwitterChat today. You can learn more about #PayPalPayin4 here: https://t.co/c5H2flrpks
@PayPal #PayPalPartner
@leimer Love the idea of explainer messages! Like mini tutorials to help a customer feel more informed about their choices!
@PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
@RetailProphet @PayPal Yes! This is why it's important to understand the whole journey your customer has with the brand. @PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
@jeanniecw @PayPal And thanks for the great hosting, Jeannie!
@PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
A7: Beyond new products, Brands should also educate shoppers about new payment options. Introduce #BNPL in the awareness phase of the customer journey and let them know about their choices well before the payment process. @PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
Q7: While some shoppers-especially younger ones-know and seek out #BNPL options, there are others who may not be aware such options exist. How can brands promote #BNPL in an organic way, helping educate less-aware shoppers?
@PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
Another favorite in designing great #CX...avoid friction! @PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
Q7: While some shoppers-especially younger ones-know and seek out #BNPL options, there are others who may not be aware such options exist. How can brands promote #BNPL in an organic way, helping educate less-aware shoppers?
@PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
@leimer @psb_dc @PayPal I really like serving customers with what they need when they need it. The popularity of #BNPL shows how this met a need at the right moment. @PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
@psb_dc "Trusted partner" is such a good way to think about this. Relationships with customers are still relationships. We have to think about them that way.
@PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
There's that transparent word again! Big part of #CX and understanding what buyers want.
@PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
A6: Since payment is a key part of the customer journey, consider making this process easier for returning customers. Are they recognized? Can it be personalized based on their preferences? @PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
Q6: Customer retention is key to companies' bottom lines and a reflection of happy customers. How can #BNPL options help brands better retain and support customers?
@PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
A6: It helps by making new purchases easier to bear, especially in tough times. Making the purchase process as easy and painless as possible will increase the chance of satisfied customers that come back for more. @PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
A6: Customer retention by offering new payment options today means brands that give customers innovative and useful new payment options will generate repeat business. #BNPL can directly enable this strategy.
@PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
Q6: Customer retention is key to companies' bottom lines and a reflection of happy customers. How can #BNPL options help brands better retain and support customers?
@PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
Q6: Customer retention is key to companies' bottom lines and a reflection of happy customers. How can #BNPL options help brands better retain and support customers?
@PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
@jeanniecw @PayPal Exactly! It’s key to remove friction in the #customerexperience, especially during the purchasing step. #BNPL is a new way for merchants to do this more easily.
@PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
@psb_dc Love this! This shows they're thinking of the whole customer journey and providing options! @PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
A5: As #finance becomes ever more digital, it’s key for customers to see their favorite payment brands evolve + keep up with the times in ways that help them. Implementing #BNPL a good way to stay connected to customers.
@PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
Q5: In today's landscape, it's so important to connect with all customers, whether first time shopper or loyalist. How does implementing a #BNPL option help brands stay connected with current customers, and reach new ones?
@PayPal #PayPalTwitterChat #PayPalPayin4 #PayPalPartner
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