Top Tweets for #PtExpChat
Radiotherapy @NHSBartsHealth we're using MQEM- using patient exp & journey in design/service delivery #PtExpChat @CatherineThomp8
@mynameisAndyJ thanks Andy. please do tweet any thoughts, we will storify and collate in a couple of weeks #PtExpChat
#ptexpchat so sorry I missed this chat. Patient experience is so critical to all I do. So is acting on the feedback to improve all we do
Well, thanks all. We are officially signing off for the evening. Hoped you found it useful. We will storify results soon. #PtExpChat
@patientopinion @OxPrimaryCare agreed, need to mobilse patients and public and be more open and receptive #ptexpchat
@smwilson45 And indeed when we think 'health literacy' do we need more broadly to include 'digital literacy' within it? #PtExpChat
Interesting questions about whether/how patient feedback leads to change being raised over at #ptexpchat just now.
@OxPrimaryCare we like a little bit of top-down and a lot more outside-in. We want to raise the expectations of patients. #ptexpchat
Health status, digital literacy and level of trust are still some of our biggest challenges to maximising social media feedback #PtExpChat
@patientopinion If we are going to begin this journey, where in the system would most effectively push this change? #ptexpchat
If you work in patient experience, how would you share what action has been taken from feedback you have received? #ptexpchat
Social media helps develop our understanding of whatβs working well, what needs to be improved and how we might go about it #PtExpChat
@bill_russell3 one nice thing about online is real-time response. Mean time to respond on PO is 5 days, many respond in < 24h #PtExpChat
How do we get providers and commissioners to use feedback from all channels β such as facebook or twitter? And should we? #ptexpchat
Interested to hear how healthcare orgs use social media to complement and augment other methods of capturing feedback #PtExpChat
#PtExpChat
feedback alone is no good
a) response needed to individual and b) need to collate with other feedback
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