Top Tweets for #WhatsInYourCallCenter
#Aviem encourages primary POC's, secondary POC's, and anyone else who may be placing the activation call to practice placing that call, so we can rehearse how we would interface with you in an emergency. #WhatsInYourCallCenter #EmergencyPlanning #CrisisResponse #FAFCares
#Aviem takes pride in being kind and professional when gathering info from callers. Our FSC staff pays great attention to detail; spelling back names, confirming phone #'s, and correctly updating profile information. #WhatsInYourCallCenter #FAFCares #CompassionConsciousness
At #Aviem we show #compassion by using a calm gentle voice, exercising patience, and our FSC team is encouraged to say “I’m am sorry” as a way to validate the caller's experience. #FAFCares about fostering genuine connections. #WhatsInYourCallCenter #DisasterPlanning #Survivor
#Aviem takes great pride in our call centers and so do our reps! Monthly, a rep that goes above and beyond during exercises is rewarded for outstanding marks! Knowing your ❤️1 will be treated with #CompassionConsciousness = Priceless. #WhatsInYourCallCenter #AviemAdvantage
Jeff Morgan of Aviem International visited our client SkyAirline in Chile for training and participated in their tabletop exercise. Back in the States, our Rosanegela Maxwell coordinated with our call center agents to perform the drills in Chile! #WhatsInYourCallCenter #Aviem
Jeff Morgan of Aviem International visited our client SkyAirline in Chile for training and participated in their tabletop exercise. Back in the States, our Rosanegela Maxwell coordinated with our call center agents to perform the drills in Chile! #WhatsInYourCallCenter #Aviem
Family Support Representatives give their full names to callers. As well as practice the correct pronunciation of foreign names with their managers for added attention to detail and compassion consciousness. #WhatsInYourCallCenter #Aviem #FAFCares #DisasterResponse
Family Support Representatives give their full names to callers. As well as practice the correct pronunciation of foreign names with their managers for added attention to detail and compassion consciousness. #WhatsInYourCallCenter #Aviem #FAFCares #DisasterResponse
We put our heart into making sure that a response is survivor centric from the very beginning. That starts with first contact. Aviem’s Family Support Center (FSC) staff is trained to be mindful of key communication components. #WhatsInYourCallCenter #TheHeartBehindTheLogo #Aviem
Our call center agents can provide callers with incident information approved for public release, and Aviem’s trained Family Support Center (FSC) staff can make First Contact with callers who provide a match for a name on the manifest. #WhatsInYourCallCenter #FAFCares #Aviem
#Aviem creates incident-specific scripts based on info provided by the client. If a manifest is available, call center agents utilize that info to screen calls & gather info from callers who provide matches for names on the manifest for expedited contact. #WhatsInYourCallCenter
#Aviem has completed 22 drills this year, 12 drills with clients, 9 internal drills, and 8 activation drills. You don't know if you don't test. Prepare today for success tomorrow! #WhatsInYourCallCenter
#Aviem has dedicated call Center numbers for our clients, which means it can be included in your prepared holding statements and other documents. Test it anytime- no sharing a number with lots of other clients, or having to wait until activation to obtain! #WhatsInYourCallCenter
It’s easy to cherry-pick a handful of agents to conduct a demo or small tests that look good to a client, but it also means any issues with the complete pool of agents are only discovered when activated, and it’s too late to take any corrective actions. #WhatsInYourCallCenter
Our latest quarterly newsletter has all the highlights from April's Americas Member- Partner meeting, book recs for responders, and a great article on Creating Checklists by @jgmontheroad! #DisasterManagement #WhatsInYourCallCenter #Aviem #FAFCARES https://t.co/58WtULXAzb
#Aviem conducts the most robust quality assurance program in the industry! Our agents are tested for job knowledge, tone of voice, & caller interaction - among other attributes. With over 50 drills/ exercises annually, many conducted with our clients. #WhatsInYourCallCenter
Full readiness in ☝️ hour! For a mass disaster scenario, one of the most important aspects of our service is for family and friends to quickly get through 📱 when a disaster strikes. #WhatsInYourCallCenter #DisasterManagement #Aviem #FAF
Spanish Drill April: Role Players portrayed family members calling for info on loved ones involved in an airplane accident upon landing. The various scenarios exercised monthly, are a great tool in getting our call center agents prepared for any situation. #WhatsInYourCallCenter
Aviem agents are ALWAYS on duty. Companies who rely on agents coming to answer phones does not work! It doesn't matter how large your pool of agents, there is no guarantee how many will show up or how quickly. #WhatsInYourCallCenter #EmergencyResponse #Aviem #DisasterManagement
Additional Foundation responders are trained at FAF Member Alaska Travel Industry Association class in Anchorage. #WhatsInYourCallCenter
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