Top Tweets for #Xcession
πββοΈ What sets us apart is our customer-focused approach, which is not driven by any particular vendor technology but rather by a commitment to delivering the best possible outcomes for our clients.
#Xcession
π Gartner's even gone so far as to say that more people will converse with chatbots than with their spouses in the future.
#Xcession #AI #EnterpriseService Management #ITSM #ITServiceManagement
π« Yet, the market evolves so fast that those forecast periods might be too long.
Meanwhile, itβs clear that the market is set for further fast adoption and evolution on the road to integrated automation.
Source: i-Scoop
#Xcession #RoboticProcessAutomation #RPA #Automation
π PwC notes that CIOs play a leading role, but other executives, including CEOs, also are shaping digital transformation strategies.
#Xcession #DigitalTransformation #CIO #DigitalTransformationInvestment #ITSM
β¨ Gartner's even gone so far as to say that in the future, more people will converse with chatbots than with their spouses.
While that remains to be seen, there is no denying that AI's and digital transformation impact on ITSM is great.
#Xcession #ITSM #ITServiceManagement
π For many firms, COVID-19 has expedited the transition to full-time remote work. This tendency, according to IT specialists, will continue to play a significant role in ITSM in 2022 and beyond.
#Xcession #FullTimeRemote #RemoteWork #TicketManagement #DigitalTransformation
The following are the top three reasons for the drop in ticket volume:
π Self-help accounted for 42% of the total.
π Employees competency - 34%.
π Expertise - 29%.
#Xcession #ITSM #TicketVolume #ServiceDesk #BusinessInnovation
π£ RPA has sparked attention outside of IT departments. CFOs and COOs are turning to RPA because they see low-code and no-code solutions as the answer to their problems.
Source: Deloitte Global RPA Survey
#Xcession #ITServiceManagement #ITSM #RoboticProcessAutomation #RPATips
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