Top Tweets for #itQualityIndex
Many CIOs have adopted a quality management pattern:
• Independently assess the overall IT Quality Index every two years.
• Track and report significant quality improvements through the IT QMS between assessments.
#COBIT APO11 ManagedQuality #ITQualityIndex #ISO20000
Evolution of #ISTM in many clients I meet over repeated #itQualityIndex assessments (5-8 years perspective):
- service catalogue massively simplified
- SLM reduced
- ITSM ticketing reimplemented to reduce over-customization and high costs
- processed less formal, RACI not used
Many IT dept. use disbalanced quantitative management of reactive work in IT.
Effective management of reactive work does not mean high quality.
Quality means mostly proactive work.
#itQuality #itQMS #itQualityIndex
Can we measure and compare IT Quality?
IT Quality Index 2022 Edition ISBN 9798543925812
https://t.co/odJDkdFLEU
#itQualityIndex #itQMS #COBIT APO11 Managed Quality
#SFIA skills taxonomy and #itQualityIndex are complementing each other
AUDT - IT Quality Index assessment method #CITQE
QUMG - IT Quality Manager #CITQM
QUAS - Quality assurance - IT Quality Index measurement and It QMS
https://t.co/rlAr9fnWNC
Excellent results of IT quality assessment in innogy CR
https://t.co/rzjJtK3EbH
#itQualityIndex #itQuality
Typical steps IT QMS adoption
https://t.co/sqFTYFVmlP
#itQMS #COBIT APO11 Managed Quality #SFIA QUMG #itQualityIndex method
Only very few IT depts. operate functional IT QMS and proactive management and reporting.
Most ITs are putting too much focus on reactive processes and metrics.
#itQMS #itQualityIndex method
Infographics explaining IT Quality Index methods
https://t.co/Okj7xZPnBR
#itQuality #itQMS #itQualityIndex
COBIT does not mention any IT quality management method.
IT Quality Index method is designed to close this gap:
- quality model
- assessment method
- predefined IT QMS
- visual templates
#COBIT 2019 #itQualityIndex 2022 Edition
Key differences between Continual Improvement and Quality management.
#itQualityIndex method is using quality management approach working in both directions. Frequently we have to accept lower component quality level to preserve resource for system level improvements.
I was recently reviewing exam results of #itQualityIndex and #DCMM trainings and found interesting pattern.
People with strong #ITSM/#ITIL background are scoring lower (70-80%) than others 85-95%.
Seems like deep knowledge of something forms the way, how people learn new staff
Most IT metrics are quantitative and reactive.
Establishing actionable IT QMS is the initial step to proactive and qualitative IT management.
https://t.co/sqFTYFVmlP
#itQMS #itQualityIndex #SFIA QUMG #COBIT APO11 Managed Quality #QualityManagement
As #COBIT does not provide any reference to IT Quality Management body of knowledge #itQualityIndex method is offering practical quidance
- definition of IT Quality
- assessment method
- IT QMS including visual templates
- trainings and certification extending #SFIA QUMG skill
IT Quality Index method explained in one page mind map.
https://t.co/bquMjEZ2Ca
More free resources here:
https://t.co/Okj7xZPVrp
#itQMS #itQualityIndex #SFIA QUMG
We can't measure productivity of knowledge worker as they don't produce standardized outputs.
But we can measure Knowledge Worker Quality.
#KWQI method #itQualityIndex method
2 most under performing quality dimensions from #itQualityIndex assessments
- Quality management, #ITQMS - improvements and proactive changes not tracked
- Innovation - not existing Innovation Management System, IT cannot show any contribution to proactive innovations from IT
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