Top Tweets for #thinkfuture18
Tip 3: Data x Context = Happy Customers + More Revenue. #Thinkfuture18 @thinkfutureFAST @xxlsolutions @Blacklane @branchspace https://t.co/cHYebodAMw
Interview with Philip Micallef, former CEO at Air Malta, at Hamburg Aviation Conference 2018 #thinkfuture18 https://t.co/yoxd9CkPAU
Special thanks @carl_event Jonas Wild and the team for an excellent technical support at Hamburg Aviation Conference 2018! #thinkfuture18 #technicalsupport #conferencesupport #eventswithvalue #carltechnic #carlgroup #event #ventuz @go_realtime
Quicket co-founder and Guinness World Record holder Fred Finn #thinkfuture18 at the Hamburg Aviation Conference
Best airport #lounge according the world’s most travelled person? @MUC_Airport!
@flyfinn1 at #thinkfuture18 #guinness #gwr #frequentflyer
David Friderici, VP @ibscorporate on key #objectives for #personalisation for #airlines: "Increase likelihood that customer buys; sell at the highest possible yield; find the right moment to sell"
#thinkfuture18 #IBS #data
“Today’s #pax still likes the physical location of the #airport and does things there that he would not do on high streets” - Michael Kerkloh, CEO @MUC_Airport at #thinkfuture18
#munichairport #PaxEx #avgeek
Video "This is what has to change for #travel #retail to survive" - blogpost incl. 17min presentation by @ManuelHeidler , Director Aviation Products at @aoepeople , at Hamburg Aviation Conference 2018. #thinkfuture18
https://t.co/7qAMR5k93p
Conclusion from @ibscorporate & @SunExpress: #CustomerCentricity has to be at the <3 of the business.
#thinkfuture18
“You have to understand the culture of the company and you need to respect it. You need to understand the hierarchy and you can’t ignore it.” - Alexander Laukenmann, MD @HamburgAirport at #thinkfuture18 on #disruption #transformation for #airports #airlines
“#Innovation is more about finding solutions, answering questions, and complimentary understanding what #digital #transformation does, generating ideas of what nobody has ever done” - Richard Dolmetsch, responsible of Innovation & Development @swissport at #thinkfuture18
“What we want to achieve is to implement cross-border collaborations and ideas sharing” - @CKamhaug from @intrumgroup at #thinkfuture18
#workplace #facebook #intrum
“The good thing is that you own the #data and not Facebook” - @CKamhaug from @intrumgroup, Workplace by Facebook
#thinkfuture18
"To become faster and most competitive we must become more #customer centric, #agile and #innovative" - Kay Hellwig, Head of Touristic Operations @DB_Bahn at #thinkfuture18
#innovation #transformation #PaxEx #CustomerCentricity
Core #deutschebahn #innovation #values:
Customer enthusiasm before profit optimization
Iteration before perfection
Participation before hierarchy/silos
Trust and personal responsibility before top down
Demonstrating and participating rather than just carrying on
#thinkfuture18
"#Digital is not just about #technologies - it's about people" - Alexander Laukenmann, MD @HamburgAirport at #thinkfuture18 #digital #transformation #innovation #PaxEx
#Airport #data is about more than revenue. It also enables the #passenger value add that makes #travellers comfortable with providing their data to us.
Alexander Laukenmann on how @HamburgAirport uses #technology to drive #innovation at #thinkfuture18 @thinkfutureFAST #AI
“Guest expectations: emergency, #personalisation, various channels”.
Thierry Gnych, European Lead Industry & Cognitive Solutions, #travel / #transportation @ibmindustries giving a presentation on genuine #CustomerExperience
#thinkfuture18 #PaxEx #transformation #data #ibm
Key expectations of the #traveller interaction:
* Personalization
* Immediacy
* Choice of channels
* Genuine #CustomerService
Based on @IBM research from Thierry Gnych at #thinkfuture18 @thinkfutureFAST #AI #data #technology #transformation #innovation
"Increase use cases. You may also use #chatbots for internal self-service" - Jonathan Newman, CCO @CaraveloTech at #thinkfuture18
#bot #ai #technology #transformation #innovation
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