Hazel Ho

Head of User Research @accuRx #ISTJ. Must-haves: Wings to travel the world. Food to comfort the soul. I am Canadian █♥█

[Hazel Ho @hazel_ho]

Not to knock the great talks at today's event but my favourite part of the day was when @ClareBurr told me:
"You were influential in choosing the name badges. We were going to get plastic covers but I said 'you know who would hate that? Hazel!'" #plasticfree

[Hazel Ho @hazel_ho]

@mazedesignHQ Thanks Brit, I've just emailed in :)

[Hazel Ho @hazel_ho]

Hi @mazedesignHQ I'm trying to submit a help request and keep on getting this message so I'm not sure if my request is going through? Is there an email address I can reach you at?

[Hazel Ho @hazel_ho]

@Jane_L_Edwards Hi Jane! In case you're checking these once in a while I was wondering if I could DM you about your Vasculitis experience?

[Hazel Ho @hazel_ho]

@annalise2406 @doctorrah @DrMattPav @Accurx Hi @annalise2406! I do work at @Accurx and would be happy to jump in and answer any questions you may have 🙂. Feel free to DM me if so.

[Hazel Ho @hazel_ho]

It's been a while since I've visited the hackathon space but having helped out at @DeenDevelopers' #HackForFoodPoverty hackathon over the past two days I was reminded how inspired and invigorated I get at these events.

So much passion, dedication, collaboration. And pizza.

[Hazel Ho @hazel_ho]

Oh the rush one feels when they receive unsolicited validation that the products they're working on are truly making a difference...In #healthcare no less!

"Quick answers, job done. Next patient, please". Thinking someone's come with a new slogan for @accuRx! #accumail

[Hazel Ho @hazel_ho]

@Hull_Trains I've just made up my surname to fit your requirements. It would be great if the solution would be to fix the form requirements (I'm by far not the only person with a 2-character surname) rather than call customer support or be fielded to using an app.

[Hazel Ho @hazel_ho]

May I ask why, @Hull_Trains?

https://t.co/KriJecl9CR #inclusivedesign

[Hazel Ho @hazel_ho]

@Hull_Trains Website

[Hazel Ho @hazel_ho]

Happy to report that after being locked out of my account for over two years, @Airbnb has decided that my account can be restored and I am finally allowed full access. Hallelujah.

[Hazel Ho @hazel_ho]

@AirbnbHelp hello, please read image for details on my issue:

[Hazel Ho @hazel_ho]

Good idea gone wrong: booking in 25 min with your work's in-house masseuse only to make what should've been an enjoyable break during the day an anxiety session bc all that's running through your mind are the 5 episodes of Squid Game you binge watched the night before.

[Hazel Ho @hazel_ho]

@SlackHQ Will do, thanks!!

[Hazel Ho @hazel_ho]

Anyone else ever wish @SlackHQ had a 'mark as unread' feature? The anxious part of me wants to read the message but the logical part of me knows I shouldn't, especially if I'm busy, bc I'll forget to get back to it.

[Hazel Ho @hazel_ho]

@SlackHQ From the conversation window. But oddly enough, since I last check it has magically appeared...I haven't made any updates so not sure what happened but I'm glad I've got it now 🤷🏻‍♀️

[Hazel Ho @hazel_ho]

@SlackHQ Ahhh haha yes, I'm being told by ppl that this apparently exists...But for the life of me I cannot find it. 'remind me' is the closest I can get to mark as unread. Is it only supported by certain versions?

[Hazel Ho @hazel_ho]

I just presented a piece of research that's completely proven the thing we wanted to build will 100% not be useful to our users.

Were building it anyway.

Juusttt kidding! We've scrapped the idea and I'm sooooooo happy there's zero pushback from my team about it.

[Hazel Ho @hazel_ho]

Now trying to speak with the live chat and have been told there are no agents available and to try again during business hours. Is 11:26am not within business hours?

[Hazel Ho @hazel_ho]

Spent 1 hour and 2 minutes on hold with @British_Airways to have them hang up on me.

[Hazel Ho @hazel_ho]

@Prolific hello! How long does it generally take to get a response back from the support team? I sent in a message yesterday and would love to get my study up and running today, if possible, but am waiting to hear back from support first. Thanks!