Hi @MelgemJose, Thank you for bringing this to our attention. We reviewed the pricing and found a difference compared to the venue's listed rate. We've gone ahead and processed a refund of the difference amount. Please allow 2 to 5 business days for the refund to reflect in your account.
If you have any questions, reply to our email, and we'll be happy to assist. - Shruti, Headout
Hi @01itsme01, thanks for flagging this. I’ve checked your account and found that it was mistakenly blocked by our payment security system. I've now requested for it to be whitelisted, and the update should be completed shortly.
Once that's done, please try the booking again in an hour. If you still run into any issues, just let me know and I'll be happy to help further. 💜 -Samson, Headout.
@_rkzz_ Also, thank you for flagging the chat flow issue. We noticed the issue with the chat response and have raised it with our technical team for investigation. This is not the experience we aim to provide, and we're actively working to understand what caused it and prevent it from happening again. We appreciate you bringing it to our attention. 💜- Avi | Team Headout
@_rkzz_@_rkzz_ truly sorry about this experience 😞 We’ve now processed your full refund and sent confirmation to your email. If there’s anything more you need or if something’s unclear, just drop us a DM, we’re here for you! 💜 - Avi | Team Headout
@_rkzz_ Hey @_rkzz_ , sorry your visit didn’t go smoothly 😞 We’re working with our partner to get clarity, please allow us 24-48 hrs for a proper update. Thanks so much for your patience 💜 - Avi | Team Headout
Hola, María,
Siento mucho la experiencia que has tenido con nosotros. 😕 Me encantaría ayudarte a resolver esto lo antes posible. ¿Podrías enviarnos un mensaje privado con la dirección de correo electrónico y el nombre que utilizaste para hacer la reserva, así como tu número de reserva, para que pueda localizarla? En cuanto tenga esta información, me pondré manos a la obra para solucionarlo.
¡Gracias por tu paciencia! 💜
Saludos,
Lamar
@TravellerPratik Hi @TravellerPratik, Thanks for flagging this. The Instagram page is indeed ours and not a fraudulent account. Apologies for the delay in getting back to you—our team has been informed and will reach out to you shortly to assist further. - Shruti, Headout
Opening doors to Headout’s new BLR HQ: the Museum of the World.
A space inspired by the world we build for.
We made it with love. Come along, we're hiring.
Opening doors to @headout's new HQ in BLR.
A space we imagined as a Museum of the World, designed as an ode to the big, beautiful world around us.
We made it with love, and there’s room for many more. We’re hiring across roles. Come build with us.
Opening doors to @headout's new HQ in BLR.
A space we imagined as a Museum of the World, designed as an ode to the big, beautiful world around us.
We made it with love, and there’s room for many more. We’re hiring across roles. Come build with us.
Hey @TexasCritic,
I'm really sorry to hear about your experience. 😔 I’d love to help sort this out ASAP. Could you try sending us a DM with your booking email, and reservation number so I can look into this for you?
If you're unable to DM us (due to Twitter settings), please reply here and I’ll share an alternate way to get in touch.
Thanks so much for your patience.💜
- Devshree
🔗 DM us here: https://t.co/RkNUG83NUS
@raghavrastogi91 Hey @raghavrastogi91 , sorry your visit didn’t go smoothly 😞 We’re working with our partner to get clarity, please allow us 24-48 hrs for a proper update. Thanks so much for your patience 💜
– Samson,Headout.
@ganesh4195@varunkhona Hey @ganesh4195, truly sorry about this experience 😞 We’ve now processed your full refund and sent confirmation to your email. If there’s anything more you need or if something’s unclear, just drop us a DM, we’re here for you! 💜 - Shruti
Hey @ganesh4195 ,
I'm really sorry to hear about your experience. 😔 I’d love to help sort this out ASAP. Could you try sending us a DM with your booking email and reservation number so I can look into this for you?
If you're unable to DM us (due to Twitter settings), please reply here and I’ll share an alternate way to get in touch.
Thanks so much for your patience 💜 - Devshree
🔗 DM us here: https://t.co/RkNUG83NUS
Hey @FinkNicolas2,
I'm very sorry for the experience you've had with us. 😕 I’d love to help resolve this for you as quickly as possible. Could you please DM us with the email address used to make the booking, and your reservation number, so that I can locate your booking?
If you're unable to DM us (due to Twitter settings), please reply here and I’ll share an alternate way to get in touch.
Thanks so much for your patience 💜 - Devshree
🔗 DM us here: https://t.co/RkNUG83NUS
Hey @Dagaror
I'm very sorry for the experience you've had with us. 😕
I’d love to help resolve this for you as quickly as possible.
Could you please DM us with the email address and name used to make the booking and your reservation number, so that I can locate your booking?
As soon as I have this, I’ll work on getting this sorted for you.
Thank you for your patience! 💜
- Aarshita | Team Headout
Hey @NiallBurns
We are sorry to hear that you haven't yet received the refund 😞. A full refund has already been processed to your card on the 6th of April, 2026. We have sent you an email with more information about your refund.
If you have any questions, just reply to our email and we’ll take care of it! 💜
- Aarshita | Team Headout
Hey @FinkNicolas2
I'm very sorry for the experience you've had with us.😕
I’d love to help resolve this for you as quickly as possible.
Could you please DM us with the email address and name used to make the booking and your reservation number, along with the issue you faced so that I can locate your booking?
As soon as I have this, I’ll work on getting this sorted for you.
Thank you for your patience! 💜
Best,
Aarshita | Team Headout
Hey @thesetsjammu
I’m so sorry for the delay in getting back to you.
Our team is still investigating the issue with the cancellation, and we’ll have an update for you within 24-48 hours.
Please rest assured that I’m personally following up with the team, and will update you within the next 24-48 hours. Thank you for your patience.
- Aarshita | Team Headout
@s_to11 Hey @s_to11, Yay! We've successfully resolved your query. 🙌 If you have any questions or concerns, reply to our email, and I’ll take care of it. Have a great day! 💜 - Shruti, Headout