Jane Cooper

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[Jane Cooper @janewolsty]

@British_Airways my family are still missing Avios from a flight operated by Sri Lankan Airlines from LHR to Colombo. We have received them for the return flight. I have filled in the form to claim the avios but still nothing! We flew on 22nd February - what should i do?

[Jane Cooper @janewolsty]

@headout frustrating that no reply re discount for third booking - seems a bit of a con?

[Jane Cooper @janewolsty]

@British_Airways excellent flight BA720 from LHR to Istanbul - very foggy landing ! Nicky in business class looked after us so well and gave me some chocolates for my birthday 🎂

[Jane Cooper @janewolsty]

@pmodley It’s brilliant isn’t it?

[Jane Cooper @janewolsty]

@BrentfordFC tickets for match on Friday not downloading- just get an error message. Any suggestions?

[Jane Cooper @janewolsty]

@British_Airways I keep doing that and am getting nowhere !

[Jane Cooper @janewolsty]

@British_Airways I am not happy with your handling of a compensation claim for a delayed flight and related expenses - please advise how I can appeal this?

[Jane Cooper @janewolsty]

@British_Airways absolutely disgraceful that I booked a trip through BA Holidays but you aren’t covering costs associated with delayed flight through another airline that was all under the same booking, especially when you advised over the phone at the time to claim back expenses

[Jane Cooper @janewolsty]

@British_Airways Do you have a phone number please that I could speak to someone about this

[Jane Cooper @janewolsty]

@British_Airways I have put a claim in for a delayed flight and hotel accommodation which you have refused to cover as flight was operated by another airline even though we booked our whole trip through BA Holidays and I have correspondence from you telling me I can claim

[Jane Cooper @janewolsty]

@British_Airways do you have a one world partner that would operate a connecting flight from a LHR flight to Colombo as I know you don’t fly there direct?

[Jane Cooper @janewolsty]

@bangkok_airways you’ve left us stranded in Bangkok after
a delayed flight from Koh Samui - no help at all - just made us leave an email address and sent us of to a hotel at our own expense!!

[Jane Cooper @janewolsty]

@EalingCouncil having tried to help out by sweeping up leaves on my street - would it not be the right thing for you to do to collect the full bags? I have been waiting 4 weeks

[Jane Cooper @janewolsty]

@British_Airways - fabulous flight BA249 yesterday/today from LHR to Rio and then on to Buenos Aires! A350 business suites were great and staff looked after us so well - thank you

[Daisy Peacock🦚 @daisypmusic]

hi twt!!!!! wonder if u could help me out by presaving my upcoming song😗 I’ve worked super hard on it and would love to get it heard by as many people as pos!! Pls RT if u like pop music I think you’ll enjoy the song!! Thank you so much💕🎀🎵🍓☮️🎸⭐️🦚

https://t.co/aDgZLnph7x

[Jane Cooper @janewolsty]

@British_Airways I’m trying to tell you (as requested) that my checked in luggage is a golf back but I can’t get through to speak to anyone and when I follow your advice as just get a text re baggage allowance! Help!

[Jane Cooper @janewolsty]

@FitbitSupport Versa 3 has black screen and won’t charge. Have spoken to you via Amazon. Fitbit is less than a year old. I don’t want a refurbished replacement as haven’t had one of these before and the battery life was useless. How can I get a genuine replacement?

[Jane Cooper @janewolsty]

@OfficialFV are making me drive to pick up some pillows because they can’t arrange for them to be delivered! Bed and mattress were delivered 2 weeks ago - terrible service!

[Jane Cooper @janewolsty]

@OfficialFV Done - waiting to hear from you

[Jane Cooper @janewolsty]

@OfficialFV Despite leaving numerous messages as you are too busy to talk to me about my order and you assure me someone will call me back asap - I have heard nothing! Any suggestions?