Backlogs look the same whether the constraint is capacity or capability.
Capacity: more work than people.
Capability: capable people stuck reconciling data and coordinating across silos.
Hire into the second and the new hire just learns the same workaround.
When you have kids, older parents will tell you “they grow up fast.” You’ll hear it a million times. Then one day you’ll realize how true it was. The time flies by as your kids get older. The days are short. Years don’t feel like years anymore. It’s bewildering. Impossible to talk about without sounding cliched.
Lean, Six Sigma, Agile, DevOps: continuous, but inside one function.
Business Process Reengineering: enterprise-wide, but a project with an end date.
Continuous and enterprise-wide is the empty quadrant. That's the Continuity Gap.
For a century, companies have tried to get a little better every day. Not one management discipline has managed it both continuously and across the whole business.
What changed, and what that discipline looks like, in about a minute:
They missed Donald Trump’s head by millimeters and shot Charlie Kirk in the neck and killed him. But gas is a little high right now, so I think I’ll sit this one out and not vote in the midterms.
Says no self-respecting American.
Adult child: The kids keep asking why you never come to their games, recitals, or school events.
Grandparents: We have our own lives. We can't arrange everything around the grandchildren.
Adult child: Nobody is asking for everything. Even showing up once in a while would mean the world to them.
Grandparents: They'll understand when they're older.
Years pass.
The children grow up.
The games end.
The recitals stop.
The opportunities to make memories quietly disappear.
Then one day:
Grandparents: Why don't the grandchildren ever come visit us?
Adult child: They're older now.
They understood.
The truth is that relationships are built with time, not titles. Being a grandparent isn't just a family role—it's a relationship that has to be nurtured. Children remember who showed up, who cheered for them, and who made them feel important.
One day, everyone wishes they had spent more time with the people they love. By then, those missed moments can't be replayed.
Show up while there's still time.
AI is the drill. The business outcome is the thing being built.
Nobody needs an AI strategy for the same reason nobody needs a Milwaukee strategy. They need a strategy for improving the business, with the tools following from it.
Apple chose to rent Google's models instead of building its own.
Genius or the miss of the decade? My take on Into the Gnar: rent the intelligence. Own what makes you different: your data, your context, your workflows, your customer experience.
Does it matter which AI model you use?
Nobody hires a contractor because of the brand of drill in the truck. They care whether the job gets done.
Start with the outcome. The model is a tool.
I went on Into the Gnar with Mike Stone to talk about the idea at the center of my book:
AI can automate work. Automation and improvement are not the same thing.
Full episode: https://t.co/6942wqc834