@bookingcom I booked a stay in May through Booking which the property immediately took 100 % of my money. 5 days before we were supposed to be in Boston I get email saying sorry they overbooked and don’t have place for us. Can’t get refund. #failure
I am at a the Customer Experience Launchpad in Seattle. In a room with peers with lots of great thought. Best quote so far: 95% of this job is change management. #CXLP18