Clare Hoang

Customer Success with a smile 😊 @ahrefs

[Clare Hoang @hello_clareh]

@michael_goke @ahrefs i have just tested https://t.co/b1OnI3OQ0I with keyword "iphone" yet i am not able to reproduce the issue. do you mind retrying? if the issue still persists, pls reach out to us via live chat and one of our Support agents can help check for you. thank you

[Clare Hoang @hello_clareh]

@JHTScherck @ahrefs i have replied to you with the update on the issue. please check and let me know how things go with the change of the project scope setting. thanks for your understanding and patience.

[Clare Hoang @hello_clareh]

@SnikneWille @ahrefs the option to pay for additional API units limit/mth is only available to the Enterprise plan at the moment. thanks

[Clare Hoang @hello_clareh]

@rehanjvd @ahrefs hi there
can you please reach out to us at [email protected] with your account detail so that we can check further for you?

[Clare Hoang @hello_clareh]

@ThisIsSingleton @ahrefs you’re welcome to reach out to our Support team, and one of our agents will be glad to look into it for you. In general, if a specific image isn’t shown, it usually means the user server didn’t provide it to our crawler.

[Clare Hoang @hello_clareh]

@ThisIsSingleton @ahrefs I hear you! The Site Audit tool uses our AhrefsSiteAudit bot, so the results reflect exactly what the bot encountered when it crawled your site.

[Clare Hoang @hello_clareh]

@ThisIsSingleton @ahrefs we understand the concern. can you reach out to [email protected] with the report link/project ID so that we can check further for you?

[Clare Hoang @hello_clareh]

@hodsonated @ahrefs thanks for the update. if it happens again, please get in touch with us since we would need to get some more details from you to troubleshoot further what has caused that

[Clare Hoang @hello_clareh]

@sam_partland @ahrefs Hi Sam 👋 Could you please share the report link with our Support team so we can check this further for you?

[Clare Hoang @hello_clareh]

@JHTScherck @ahrefs Quick update: the reported issue has been fixed. If you notice anything else, please reach out to our Support team with your report link so we can look into it further. Thanks again for flagging this🙏

[Clare Hoang @hello_clareh]

@seymour_dan @MariusBuilds hi @seymour_dan Could you please reach out to us at [email protected] or via live chat? Our team will be happy to review the target site and share more details on the traffic discrepancy. Thank you!