HELLO CX

CX / UX / XD Programs for any size organization

[Doug Collins @DougCollinsUX]

Let's check in - how is everyone doing today? If you don't want to share publicly, but need someone to talk to, drop me a DM - they're always open, and I'm here for all of you. #ux #design #uxtalk #covid19

[IxDF - Interaction Design Foundation @ixdf_org]

Does Your Product Meet These Five Usability Criteria?
#ux #usability
https://t.co/C0nQip3sJ7

[HELLO CX @HELLOCXLLC]

Here to help. :)

#creativestrategy #uxstrategy #workshops #focusgroups #virtual #IA #training #marketing #digitaltransformation #planning #uidesign #uiux #brandingdesign #brandidentity #freelance #hellocx #cxstrategy #cxtransformation #cxm

[Keith LaFerriere @HeyKeithL]

Here to serve. Remotely, that is. #cx #ux #uxdesign https://t.co/0dqpiJ2MFR

[HELLO CX @HELLOCXLLC]

@mashable We see what you did there.

[HELLO CX @HELLOCXLLC]

What makes effective design delicious? Ingredients: collaboration, empathy, data, and a splash of failure. Mix well. What's your recipe? #cxdesign #hungrytweets

[HELLO CX @HELLOCXLLC]

Find the reason for the bad organizational debt, and work on that first. #cx

[Keith LaFerriere @HeyKeithL]

Technical, process, and commerce debt will stop any organization from being truly innovative. Rather than spending money "chasing the new", it may be time to work on receding the reasons. #cx

[HELLO CX @HELLOCXLLC]

https://t.co/2b6x0oJahU Great article to get you past the damage we do to ourselves when we harp on a mistake. #cx #failforward

[Keith LaFerriere @HeyKeithL]

If you find yourself saying, "My organization just doesn't get CX!!" we need to talk about your approach, and how you can rise up and have a voice. See us @HELLOCXLLC for help. #cx #experiencedesign

[HELLO CX @HELLOCXLLC]

https://t.co/t0AZ2blhdL #MSFT on the way back to AI power. This is a great #cx feature.

[Mira Nair @MiraTeachMe]

'User control and freedom' is of increasing ethical importance. Tech is becoming a more intimate part of user lives and user boundaries are becoming more flexible. So where do designers draw the line? How do we respect control when users are relaxing it more? #uxchat

[HELLO CX @HELLOCXLLC]

truth.

[HELLO CX @HELLOCXLLC]

@betterux_ @adam_ux @NatInteraction whoopsie. Human mistake there. Should have been A2., obviously <sheepish look>

[HELLO CX @HELLOCXLLC]

@betterux_ @adam_ux @NatInteraction Q2. One thing we see as a driver is cost, unfortunately, which means heuristic evaluation, if done in a vacuum is perceived to be less expensive (until you do thorough testing and realize how much was either missed or misdiagnosed) as opposed to "selling in" usability #uxChat

[HELLO CX @HELLOCXLLC]

@betterux_ @adam_ux @NatInteraction A1. Yes! AND, we believe the future of these rules of thumb (thank you for saying it that way, @shainmcalindon ) should be additive in nature, to include not only new technologies, but impairments as well.

[CX Accelerator Community @CXaccelerator]

Finally, some GREAT news in the #CX world! Customer sat with #livechat is on the rise. See @dgingiss's commentary on the @Comm100 reporting featuring #CX experts like @Hyken, @CustomerIsFirst, @EricaMarois, @shanegold, @toister, @BeckyRoemen, @jtwatkin https://t.co/PnhcgcioNQ

[HELLO CX @HELLOCXLLC]

@DougCollinsUX 1. Lead by example
2. Show others what success looks like when you do
3. Repeat

[HELLO CX @HELLOCXLLC]

@betterux_ @DougCollinsUX We wonder what the answer to this would have been 10 years ago...