Keith LaFerriere

VP, Group Creative Director - RealChemistry

[Keith LaFerriere @HeyKeithL]

Here to serve. Remotely, that is. #cx #ux #uxdesign https://t.co/0dqpiJ2MFR

[Keith LaFerriere @HeyKeithL]

OUTSTANDING customer service by @JetBlue ‘s Jill McBarron on flight 1152 - could not have been more amazing dealing with some sensitive stuff up front. She rocks!

[Keith LaFerriere @HeyKeithL]

Today’s discussion in an interview - differentiating between short and long term creative goals - has me wishing I still had some older work assets. Note to self: hoard better.

[Keith LaFerriere @HeyKeithL]

Today's life lesson: Always check the SPAM folder... Google is sometimes "too" good at their own game. #themoreyouknow #rookiemistake

[Keith LaFerriere @HeyKeithL]

Technical, process, and commerce debt will stop any organization from being truly innovative. Rather than spending money "chasing the new", it may be time to work on receding the reasons. #cx

[Keith LaFerriere @HeyKeithL]

https://t.co/uNICLvGdPN Smart move.

[Keith LaFerriere @HeyKeithL]

Designing for beauty isn't always very logical... https://t.co/mfnAhx6xBD #uxdesign

[HELLO CX @HELLOCXLLC]

https://t.co/2b6x0oJahU Great article to get you past the damage we do to ourselves when we harp on a mistake. #cx #failforward

[Keith LaFerriere @HeyKeithL]

If you find yourself saying, "My organization just doesn't get CX!!" we need to talk about your approach, and how you can rise up and have a voice. See us @HELLOCXLLC for help. #cx #experiencedesign

[Keith LaFerriere @HeyKeithL]

@PeteAbe A giant hug to the entire Globe team and his family on the loss. Nick was an incredible talent.

[CX Accelerator Community @CXaccelerator]

Finally, some GREAT news in the #CX world! Customer sat with #livechat is on the rise. See @dgingiss's commentary on the @Comm100 reporting featuring #CX experts like @Hyken, @CustomerIsFirst, @EricaMarois, @shanegold, @toister, @BeckyRoemen, @jtwatkin https://t.co/PnhcgcioNQ

[Doug Collins @DougCollinsUX]

How to learn empathy: the short list. #UXChat

[Keith LaFerriere @HeyKeithL]

Our world is now, more than ever, the battle between onstage and backstage. It’s when they _don’t_ look at the camera that you’ve captured something resembling reality.

[Keith LaFerriere @HeyKeithL]

Potential Employers: There is absolutely no good reason to have a 10 step resume submission process. That's dark ux design... Make it stop.

[Keith LaFerriere @HeyKeithL]

Quick take: AR may be the future of experience design, but where it's most needed (medical / military) will be the most regulated, creating a push for some of the biggest opportunity for UX/CX/Design folks to learn and work harder than ever. #experiencedesign #AR #futuredesign

[HELLO CX @HELLOCXLLC]

In 1980, when MTV first went on the air (and for a few years afterward), rap music was not something they'd want to air. Here we are 39 years later... that took WAY too long.

[HELLO CX @HELLOCXLLC]

https://t.co/E6K1VmRht1 The 2019 mobile report is full of good fodder for those looking to bolster their #cx investments. #mobiledesign #mobilestrategy

[HELLO CX @HELLOCXLLC]

A metaphor for design and code collaboration, perhaps!

[Keith LaFerriere @HeyKeithL]

Most viewed article in January. Saving money is always a good idea, if done correctly, and for the right reasons. https://t.co/64R86nBadD #cx #cxstrategy #hellocx