Grumpy Young Woman

[Grumpy Young Woman @helnkin]

@bookingcom advertised a free airport taxi, but upon booking no link was shared. Your chat agent 'Lixen' just ended my chat after making up an email mismatch rule that is completely absent from your official terms and conditions. I need a manager to book my taxi for tomorrow.

[Grumpy Young Woman @helnkin]

@British_Airways It's now been over 6 months waiting for a response from @British_Airways about my damaged bag. I think I've been patient enough. How can I get this escalated?

[Grumpy Young Woman @helnkin]

@British_Airways damaged my bag 3rd Oct. Reported it immediately at airport. Bought replacement at approved retailer and raised a claim 7th Oct. Still no resolution 4 months later. How can I escalate this?

[Grumpy Young Woman @helnkin]

@British_Airways I didn't receive anything from @British_Airways, hence why I am here 3 months later. How can I escalate this? How long do I have to wait?

[Grumpy Young Woman @helnkin]

@British_Airways damaged my luggage on a flight. Reported 21st October and haven't heard a peep from you since. Stop ignoring me!

[Grumpy Young Woman @helnkin]

@British_Airways @British_Airways DM offered no help.
Apparently lost property is not your responsibility once handed over to someone who I have no way of contacting @iah

[Grumpy Young Woman @helnkin]

@British_Airways No response to my DM for a week now.. have called @iah over 50 times now and no one bothers picking up or getting back to voicemails. Please help

[Grumpy Young Woman @helnkin]

@British_Airways I've called the number at @iah at least 50 times over the last 4 days and left numerous messages. How else can I get in contact with them. Please can you step in and help @British_Airways

[Grumpy Young Woman @helnkin]

Just as a follow up, after painful amounts of personal details requested by BA via DM, their response was 'please contact customer service' #wasteoftime #fobbedoff #takeitoffline

[Grumpy Young Woman @helnkin]

I was promised Avios points on my recent @British_Airways Mykonos-London flight as they ran out of food by the time they reached me at the back but I haven't been allocated them. How can I claim them?

[Grumpy Young Woman @helnkin]

I was promised Avios points on my recent @British_Airways Mykonos-London flight as they ran out of food by the time they reached me at the back but I haven't been allocated them. How can I claim them?

[Grumpy Young Woman @helnkin]

Placed an order with @AldiUK mid-Jan. Was emailed to say order was being sent in 2 shipments but nothing received. No one responding to emails. What do I need to do to get a refund?

[Grumpy Young Woman @helnkin]

just found out these tickets were resold at double face value. @viagogo, as this has broken @TheO2 and @the1975 T&Cs, how do we get a refund?
"ticket will immediately become invalid if resold or offered for sale unless the sale is through our official face-value resale partner"

[Grumpy Young Woman @helnkin]

@JUULvapourUK When will it reopen? Will the deal still be the same?

[Grumpy Young Woman @helnkin]

Anybody else a bit skeptical of @JUULvapourUK? I know 3 people who have tried referring and never got their £20. After lots of complaining I finally got emailed vouchers., And now the refer a smoker page is non-existent with CS team saying it is down for maintenance until Jan...

[Grumpy Young Woman @helnkin]

@santanderukhelp None of those situations apply to this scenario. Finally got through and being told Santander have a policy not to compensate for customers waiting over 2 hours on the phones. Please can you confirm?

[Grumpy Young Woman @helnkin]

Losing the will to live listening to @santanderuk 's hold music. I could've been halfway through Lord of the Rings by now..

[Grumpy Young Woman @helnkin]

@santanderukhelp Well can you pick up the phone?? Simply trying to find out my balance. Currently at 2h06 wait time..

[Grumpy Young Woman @helnkin]

I can only assume this @No1Lounges staff pow wow is for them to discuss how best to clear the chaos that is breakfast service. Hopefully it won't take them another 30 mins to work out how to tackle it.. @Gatwick_Airport

[Grumpy Young Woman @helnkin]

@Skyscanner @kiwicom247 Can you forward on my behalf? I can't get through while travelling. Still no response from @kiwicom247..

[Grumpy Young Woman @helnkin]

Perhaps @Skyscanner should remove @kiwicom247 from their booking options? I've had a problem with them today after booking through Skyscanner and judging from other tweets, I am definitely not the only one.. https://t.co/JEOzrJmDj2

[Grumpy Young Woman @helnkin]

Thanks @kiwicom247 for not letting us know PR2681 was rescheduled to leave 25 minutes early.. in fact you're still showing the flight as leaving at 3pm in the manage my booking.