HelpDesk

We’re @Text_HQ, creators of LiveChat, ChatBot & HelpDesk.
Now, say hi to Text.

Start selling through service
🟥 🟥

[HelpDesk @helpdeskcom]

Learn HelpDesk from A to Z! 👉 https://t.co/fhFx5lKmt0

Not using HelpDesk yet? See what your business can gain by installing it.
Already a HelpDesk user? Make sure you know all its features to get the most out of it.

[Text @Text_HQ]

Every product question is a buying signal. Last month, Text-powered chats drove $6.7M in Shopify sales for our clients.

𝗛𝗲𝗿𝗲'𝘀 𝗵𝗼𝘄 𝗶𝘁 𝘄𝗼𝗿𝗸𝘀: AI agent reads what the customer's looking at, pulls the right products from your catalog, and shows them as interactive cards. Customers add to cart inside the chat. No redirect to the product page, no broken context, no losing the conversation.

Want to see how you can start selling through service? Text us.

[Text @Text_HQ]

266% conversion lift from customer service.

@IBTimes just covered 6 ways top companies are turning customer service into a growth engine.

#ServiceOnOffense #Text

https://t.co/qvHXYKTD45

[Text @Text_HQ]

"You have 100 chats a day, let's say. That's 100 chances to close a sale."
That line from Piotr Cygan, Head of Selling Experience at Text, reframes what AI is actually for in ecommerce support.

Oksana sits down with Piotr on repetitive tickets, stretched teams, and the buying signals your team is missing while it answers the same question for the fortieth time.

Watch the conversation:
https://t.co/A82qE1mdDW

[Text @Text_HQ]

A customer service platform handles trust at scale.

Order history. Customer data. Conversations happening in real time, across millions of interactions.

You can trust us with your business. Over the past three months, Sensiba LLP, an independent auditor, conducted a comprehensive assessment of our security controls.

The result? SOC 2 Type 2 certification 🎉.

As our Head of Security, @MateuszStahl, puts it:
"Trust is fragile — especially in security. Independent SOC 2 Type 2 audits provide clients with objective validation from external experts that our security controls are not only well designed, but also fully operational in practice."

You have independent proof that our security controls are not only well-designed but also proven to work in practice.

Because when our platform sits between your business and your customers, trust isn't optional.

If you’re evaluating a customer service platform, security is part of your checklist. We’re happy to 𝗧𝗲𝘅𝘁. Skip the long questionnaires, just read the report, and start from a foundation of trust, so we can focus on building something great together.

#SOC2 #cybersecurity

[Text @Text_HQ]

Ever closed an online sale because a customer asked if something was dryer safe? With Text, you just write: "When a customer asks about machine drying, assure them it's dryer safe and offer a 5% discount." Your AI agent handles it from there, 24/7, every chat, no code.

The best sales associates have always done this: turned a small question into a reason to buy.

Text gives every business that same concierge instinct, at scale.
You decide what should happen. Your AI handles the rest.

[Text @Text_HQ]

$9.20M came in through customer service chats powered by Text. Not from ads, not from outbound. From conversations our clients were already having.

When every chat is a chance to close, the numbers move fast. Clients who put service on offense are seeing +39% month on month.

That's what happens when you stop treating support as a cost.

[Text @Text_HQ]

Most rebrands just change colors. This one changes perspective.
The new Text homepage is live, built around a simple idea: customer service shouldn’t just solve inquiries, it should drive growth.

https://t.co/ol8BlVV7HH

Monitor, engage, convert, measure. Give your team the tools to turn conversations into revenue.
Great service sells. Text us to see how.

[Text @Text_HQ]

Your team has AI. Your competitors have AI. The difference is what you do with it.

Here's how to actually get results in customer service and sales:
https://t.co/ZuQere7KCs

[Text @Text_HQ]

New product goes live. Customers start asking. Your customer service team doesn’t know answers. That’s where you lose the sale.
We’re breaking this down with Thomas Davies (@CreativeForceIO) and Peter Sarzyński (@Text_HQ) — how to automate product launch and make customer service ready before, so you start converting from the first conversation.

Sign up here: https://t.co/7Pby2ZAFCD

[Text @Text_HQ]

You’re sitting on your biggest revenue channel.
It’s not ads. It’s not outbound. It’s every conversation your team is already having.

Dare service to be your biggest profit engine.

[Text @Text_HQ]

Your support team talks to more buyers than your sales team. You just call it “helpdesk.”
Put them on offense. 👇

[Text @Text_HQ]

New in Text: real-time revenue opportunities for Shopify merchants

Your customers already show buying signals. Most customer service teams treat them like support tickets. Now you can catch them live, engage at the right moment, and act instantly.

Turn customer support into a proactive platform that drives growth.

Try it free for 14 days at https://t.co/OyCm03W6lD and see the revenue hiding in your conversations.

Great service sells.

[Text @Text_HQ]

Every ticket is a buying signal. Now you can treat it like one.
Start closing from support.

Text us.

[Text @Text_HQ]

Service isn't a cost center.
It's a revenue channel you haven't turned on yet.

Turn support into sales with Text.

[Text @Text_HQ]

Who says the blank page has to stay clean? We're about to change the color of the conversation.

[Text @Text_HQ]

𝗟𝗲𝘀𝘀 𝗰𝗼𝘀𝘁 𝗼𝗻 𝗿𝗲𝗽𝗲𝘁𝗶𝘁𝗶𝘃𝗲 𝘄o𝗿𝗸 = 𝗺𝗼𝗿𝗲 𝘁𝗶𝗺𝗲 𝗳𝗼𝗿 𝗰𝗮𝘀𝗲𝘀 𝘁𝗵𝗮𝘁 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗱𝗿𝗶𝘃𝗲 𝗿𝗲𝘃𝗲𝗻𝘂𝗲.

Happy to announce we reached a 74% average AI resolution rate across all licenses! 🎉

Text us for more 💬

[Text @Text_HQ]

In a single quarter, we support 7 million conversations through our Meta integrations.

We earned it. Text is now a badged @Meta Business Partner!
https://t.co/1E7zoZmSWo

[Text @Text_HQ]

📱 Scrolling your phone right now? Your customers are doing the same.
SMS is where the conversation happens — and agentic automation is what turns that conversation into revenue.

Join Peter Sarzyński (Text) and Nina Tomczak (2way) live on March 25: https://t.co/WnpelMGiV0

[HelpDesk @helpdeskcom]

@rodrigovitali2 Hello Rodrigo! Please get in touch with us via the chat widget on our website 💬Our agents will guide you through the process https://t.co/xqprMpYjI2

[Text @Text_HQ]

Every chat, every cart, or every visit is a revenue opportunity.
Here’s the stack Shopify stores use to capture it: https://t.co/sWuXPX6LmD