@ChrisHewgill@monzo Thank you. Appreciate you replying. This has been very stressful and will definitely no longer use monzo once Iβve resolved the issue.
@ChrisHewgill@monzo Thank you - I am so anxious and its been three days - well beyond the 'by end of next working day' as claimed in the fraud process. Any tips on how you pushed through to them greatly appreciated please!
@ChrisHewgill@monzo The same has happened to me - and it's been three days and no help from Monzo or anyone in touch from fraud team despite constantly messaging on app. How did you manage to get them to deal with it? I am so frustrated with this terrible customer experience!!!