Kirstie Barnes

[Kirstie Barnes @hereisqueenbee]

Shame on you @eurowings. Flight cancelled at the last minute, back in July. I have still not heard back regarding a refund and your email contact form keeps saying unexpected error (surprise surprise!) and I don’t have access to make international calls, so how do I get help?

[Kirstie Barnes @hereisqueenbee]

@eurowings nearly 6 months since you cancelled my flight with no explanation or help, and still no response from you. Disgraceful.

[Kirstie Barnes @hereisqueenbee]

@M4nda1066 @eurowings I wish you luck with trying to get any compensation too. Over 6 months of trying now and still no response!

[Kirstie Barnes @hereisqueenbee]

@paul01285 I would prefer to give all this information to @eurowings rather than an individual. @eurowings please respond with regards to my message above. It’s nearly 3 months since my cancelled flight and I’ve still not had a solid response from you. Appalling customer service

[Kirstie Barnes @hereisqueenbee]

@eurowings @eurowings I emailed the above address on 7th September and as yet have had no response back!!

[Kirstie Barnes @hereisqueenbee]

Shame on you @eurowings. Flight cancelled at the last minute, back in July. I have still not heard back regarding a refund and your email contact form keeps saying unexpected error (surprise surprise!) and I don’t have access to make international calls, so how do I get help?

[Kirstie Barnes @hereisqueenbee]

@O2 just the 2 hours left on hold!? And still no nearer resolving my problem. Disgraceful as always!

[Kirstie Barnes @hereisqueenbee]

@virginmedia @virginmedia @LutzSchueler your call centre have just informed me that they’ve “closed my account” (I called to find out why no one had turned up to an appt & was told this news), please advise how to arrange for my cables to be uninstalled from my front drive. Hung up on again!

[Kirstie Barnes @hereisqueenbee]

#virginmedia your customer service is abysmal. Mis-sold a new customer package. 8 phone calls and about 5 hours of my time to try and sort it out. ‘Conveniently’ cut off 3 times and still no solution to my problem. You should be ashamed of yourselves

[Kirstie Barnes @hereisqueenbee]

#virginmedia another 18 minutes on hold to speak to someone only for them to cut me off as soon as I ask to speak to the complaints department. Not the first time and definitely not a coincidence

[Kirstie Barnes @hereisqueenbee]

@virginmedia mis-sold a tv package. Lied to about what the set up involved. Cables drilled along the middle of my fence whilst I was out. Installer agreed it shouldn’t look like it does. hours speaking to various inept people. Still no solution. Who is the most senior person I can speak to?

[Kirstie Barnes @hereisqueenbee]

@LutzSchueler

[Kirstie Barnes @hereisqueenbee]

@Groupon_UK disappointing customer service. I’ve been trying to make contact online for a few weeks now, with no success. I keep getting an error message saying “oops something went wrong - sorry about that”. Can’t get any further than this and need to sort an issue out ASAP!

[Kirstie Barnes @hereisqueenbee]

@tapairportugal awful customer service. I spent an hour trying to change my booking from mr to mrs. My Miles&Go profile is Mrs, so was pained to have to pay €20 to do so. I begrudgingly agreed to pay but just checked my booking & the change hasn’t been made 2 days on! 😡

[Kirstie Barnes @hereisqueenbee]

@HMRCcustomers my self assessment payment has been taken out of my bank account twice in error 😫 I need to urgently arrange the return of one of those payments from HMRC back to myself. All communication lines into HMRC are unavailable. At a loss how to sort this out!

[Kirstie Barnes @hereisqueenbee]

@rugbyleagueontv @SarahRob1234 Now they’re not accepting calls on their helpline 🙄

[Kirstie Barnes @hereisqueenbee]

@tepokSDG @Samsung I’ve also had issues with my @Samsung fridge which is in warranty. It needed a new part as everything defrosted. No compensation for the £400 worth of food I had to dispose of. Just a £50 “goodwill” voucher. Won’t be buying Samsung again any time soon!

[Kirstie Barnes @hereisqueenbee]

@closerartists Looking good you two x

[Kirstie Barnes @hereisqueenbee]

@DHLParcelUK Poor service and poor customer service. Apparently I signed for a parcel on Tuesday, which I didn't!! So now my parcel is missing in action. It's absolutely impossible to speak to an actual human to find out what has happened!! Frustrating.

[Kirstie Barnes @hereisqueenbee]

@mahabis @LucyAnneEvans @LucyAnneEvans the same thing has happened to mine. I’ve had them since Sept, but bought new soles around Christmas and they have cut into the material. I contacted @mahabis support centre twice back in February and yet have had no response from them whatsoever! Disappointing!