Customer Support Service

[Customer Support Service @hertzhelpPage]

@itismarshall We appreciate you bringing this matter to our attention. Kindly follow us back to enable us to send you a direct message and provide prompt assistance.

[Customer Support Service @hertzhelpPage]

@JLK7299 We appreciate you bringing this matter to our attention. Kindly follow us back to enable us to send you a direct message and provide prompt assistance.

[Customer Support Service @hertzhelpPage]

We appreciate you bringing this matter to our attention. Kindly follow us back to enable us to send you a direct message and provide prompt assistance.

[Customer Support Service @hertzhelpPage]

We appreciate you bringing this matter to our attention. Kindly follow us back to enable us to send you a direct message and provide prompt assistance.

[Benjamin @__thebenjamins]

@spa3010 @Hertz Yes. They’re trying to charge me $1,000 for a scratch under the car.

[Customer Support Service @hertzhelpPage]

@25for45Now We appreciate you bringing this matter to our attention. Kindly follow us back to enable us to send you a direct message and provide prompt assistance.

[Customer Support Service @hertzhelpPage]

@miBips We appreciate you bringing this matter to our attention. Kindly follow us back to enable us to send you a direct message and provide prompt assistance.

[Customer Support Service @hertzhelpPage]

We appreciate you bringing this matter to our attention. Kindly follow us back to enable us to send you a direct message and provide prompt assistance.

[Josh P @pactenboy]

@SenWarren Can you take up the cause of rental car companies charging extra for toll boxes on their cars?
CONVENIENCE FEE of $59.95 @Hertz for a FREE transponder.
Registered car through my existing @ILTollway account so I didn’t need it.
@SenDuckworth

[Customer Support Service @hertzhelpPage]

We appreciate you bringing this matter to our attention. Kindly follow us back to enable us to send you a direct message and provide prompt assistance.

[Kathy Brothers @KathyBrothersKW]

Hey @Hertz, we’re 2 for 2.
Second rental in Italy.
Second car with bad tires.
Second time I’ve been told to spend a day of my vacation driving back to Milan for an exchange.
I paid for a rental car. I didn’t sign up to be your quality control department.

[Customer Support Service @hertzhelpPage]

We appreciate you bringing this matter to our attention. Kindly follow us back to enable us to send you a direct message and provide prompt assistance.

[Benjamin @__thebenjamins]

Do not book @Hertz ! Avoid all costs. They tried charging me extra $900 for damages didn’t explain or show evidence. I made video of the whole car, can’t get through to support and haven’t received an email. I just canceled my next vacation hertz rental in Seattle. Horrible!

[Customer Support Service @hertzhelpPage]

We appreciate you bringing this matter to our attention. Kindly follow us back to enable us to send you a direct message and provide prompt assistance.

[hakunamattata @19hakunamattata]

@Hertz Missed flight/trains/taxi due to Hertz return gate not opening. I submitted a detailed complaint to exec email and 7 minutes later got an AI generated response pretending to be “Katrina G”, not acknowledging anything of value

[Customer Support Service @hertzhelpPage]

We appreciate you bringing this matter to our attention. Kindly follow us back to enable us to send you a direct message and provide prompt assistance.

[Alex Cadier @alexcadier]

@Hertz - trying to extend our reservation with you but your Lyon Part Dieu branch doesn’t pick up the phone and your main call centre also can’t be through to them

[Customer Support Service @hertzhelpPage]

We appreciate you bringing this matter to our attention. Kindly follow us back to enable us to send you a direct message and provide prompt assistance.

[Gary Eubanks @GolfingGamecock]

@Hertz Just sent the DM but not sure how you can help in this case unless you teleport yourself into a desk by the other worker.

[Customer Support Service @hertzhelpPage]

@dawwnky We appreciate you bringing this matter to our attention. Kindly follow us back to enable us to send you a direct message and provide prompt assistance.

[Customer Support Service @hertzhelpPage]

We appreciate you bringing this matter to our attention. Kindly follow us back to enable us to send you a direct message and provide prompt assistance.

[Yoda. @BlinkingStars25]

@Hertz Went to drop off car where you told me. Nobody there yesterday. Went back today, open at 8. Nobody there til 8:45. Just the driver. Now you’re charging my card. BS. Customer service sucks. Never again

[Customer Support Service @hertzhelpPage]

@lfbuitra We appreciate you bringing this matter to our attention. Kindly follow us back to enable us to send you a direct message and provide prompt assistance.

[Customer Support Service @hertzhelpPage]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly

[Tim Young @tsyoung]

For 6 days I received the following dm
Thank you for your patience, Tim. We truly apologize for the delay in our response. Our team is still reviewing your case. As soon as we receive a response, we will reach out to you directly.

Then solved, but no follow-up @Hertz

[Customer Support Service @hertzhelpPage]

@YunelAlvarez We appreciate you bringing this matter to our attention. Kindly follow us back to enable us to send you a direct message and provide prompt assistance.

[Customer Support Service @hertzhelpPage]

@jealous1snvme2 We appreciate you bringing this matter to our attention. Kindly follow us back to enable us to send you a direct message and provide prompt assistance.

[Customer Support Service @hertzhelpPage]

We appreciate you bringing this matter to our attention. Kindly follow us back to enable us to send you a direct message and provide prompt assistance.

[Deez @dnutz517731]

@Hertz I'm a President's Circle member and a frequent renter of your cars. Why do you make it impossible to use my earned points? App and website won't let me. Your rep in the call center barely spoke English and sounded like she was on a factory floor. I may switch to Avis.

[Customer Support Service @hertzhelpPage]

@jackeyd Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly