Helen Hague

[Helen Hague @hlhague3]

@ExpediaGroup I have a complaint I would like to escalate to the Chief Executive of Expedia Group regarding a hotel reservation/refund that I have been trying to resolve with the Support Team for almost one year. Can you provide me with a direct e-mail for the CEO. Thank you.

[Helen Hague @hlhague3]

@MattyLeo123 @JohnJoh86975434 @HM_Passport @passportwaiting This was not an urgent application, but we're travelling next Monday. They did not make contact with us. Only us with their call centre.

[Helen Hague @hlhague3]

Would really appreciate some urgent help/advice. Travelling to Croatia on 20 July & awaiting child's passport renewal by the Durham Office. Phoned several times, but no progress made. Please can you assist/escalate 🙏. Application timeline attached @HM_Passport @passportwaiting

[Helen Hague @hlhague3]

@nataliebeau09 @AlanBewsher @HM_Passport @passportwaiting We were told on the telephone, but it was still showing processing online. Any progress yet?

[Helen Hague @hlhague3]

@amanda_784 @Natasha88531446 @lozdclozdc @HM_Passport @passportwaiting We were told on the telephone that we qualified for the application to be escalated (ie, in the system 4 weeks). We had to then provide evidence of travel & accommodation.

[Helen Hague @hlhague3]

@Natasha88531446 @lozdclozdc @HM_Passport @passportwaiting Not as yet. It was sent to print yesterday lunchtime to the central printing office. We're still waiting for an update on the system to say it has now been printed and posted. We didn't qualify for having it printed locally because we didn't meet all the escalation criteria.

[Helen Hague @hlhague3]

@MattyLeo123 @JohnJoh86975434 @HM_Passport @passportwaiting I have not been contacted by the Passport Office. All contact with them has been via ourselves. We have had to chase our daughter's passport due to confirmed travel next Monday.

[Helen Hague @hlhague3]

We know several people whose passports have been processed, approved, printed & posted all in the same day. I'm not sure why our daughter's passport hasn't seen the same turnaround. Maybe it depends on which office is dealing with the application. Ours was Durham. Hope this helps

[Helen Hague @hlhague3]

The central call centre advised. The online tracker was only updated once approved. The passport is now being printed centrally and not locally because we didn't meet all the escalation criteria. We now have a further delay in receiving our daughter's passport because of this 1/2

[Helen Hague @hlhague3]

@JohnJoh86975434 @HM_Passport @passportwaiting How did you arrange the video interview? Are you a priority case, ie business travel or bereavement? We've not been offered that unfortunately 😪. Still no news. Supposed to be travelling a week tomorrow.

[Helen Hague @hlhague3]

@AlanBewsher @HM_Passport @passportwaiting Sent another direct message to @HM_Passport this morning due to last message not being acknowledged.

[Helen Hague @hlhague3]

Please can you confirm receipt of my direct message. Still no news this morning & we're travelling a week on Monday 🙏

[His Majesty’s Passport Office @HM_Passport]

@hlhague3 @passportwaiting @hlhague3 Hi Helen, please send a Direct Message with your application number and a short description of your enquiry (for your security please don’t send any other personal details) and we will look into this for you. 1/2

[Helen Hague @hlhague3]

@AlanBewsher @HM_Passport @passportwaiting Stressed, anxious & tired-still no news this morning. Application still saying processed on the system. Travelling a week on Monday & the passport still has to be approved by an Examiner, printed & posted to us in time 😩😩😩😩😩😩

[Helen Hague @hlhague3]

@AlanBewsher @HM_Passport @passportwaiting Feeling very unlucky right now. Just been reading lots of posts about how quickly some people's applications have been processed. Some within several days. Still no approval of my daughter's application by the Examiner despite this being sent through at 7.00 am this morning 😪.

[Alan bewsher @AlanBewsher]

@hlhague3 @HM_Passport @passportwaiting Hi, my sons renewal at Durham took just over a week from start of being processed to being ready for dispatch , you seem to be exactly about 5 days behind my own timeline at each stage , hope this helps ...

[Helen Hague @hlhague3]

@AlanBewsher @HM_Passport @passportwaiting Also, my friend's passport was updated on the system earlier today to say documents received, then quickly updated again to processing, & then again updated to approved. She has just received an email to say it has been posted 😓

[Helen Hague @hlhague3]

@AlanBewsher @HM_Passport @passportwaiting That's the most positive news I've received so far, so thank you for messaging me. Our application is apparently now with an Examiner, since 7.00 am this morning, but still no update on the online tracker. We are now approaching the weekend, so we're now panicking even more.

[Helen Hague @hlhague3]

@HM_Passport @passportwaiting Private message sent just after 5.00 am this morning along with a brief description and reference number. Thank you for looking into this for us, Helen

[Helen Hague @hlhague3]

@HM_Passport @passportwaiting Hi Sally, thank you for your help. I sent a private message to HM Passport just after 5.00 am this morning with the reference number. Please can you confirm that you have received this now? Thank you, Helen

[Helen Hague @hlhague3]

@HM_Passport @passportwaiting Private message sent just after 5.00 am this morning along with a brief description and reference number. Thank you for looking into this for us, Helen

[Helen Hague @hlhague3]

@HM_Passport @passportwaiting Hi Sally, thank you for your help. I sent a private message to HM Passport just after 5.00 am this morning with the reference number. Please can you confirm that you have received this now? Thank you, Helen