han

[han @hlt_art]

@WestMidRailway is there going to be a day when you actually run the 08:18 service from Kings Norton on time? 08:50 arrival at New Street now instead of 08:33. Never any explanation for these delays which have been ongoing for weeks now.

[han @hlt_art]

Friend and I paid 100 quid for set journey times this weekend between Manchester and Birmingham. Return train is rammed down every aisle, no seats free. Your conductor suggested getting off if it was too busy. Should be ashamed charging people for that.
@CrossCountryUK

[han @hlt_art]

@drmartens can someone please respond to me? I didn't manage to collect an order from the store in time so I'm due a refund but haven't received any contact from your team since. How am I supposed to get this resolved?

[Noah t @HolmerNoah]

A 200mg caffeinated Coke Zero would put every single energy drink company out of business.

[han @hlt_art]

@RailTruthUK @CrossCountryUK Cross Country took my money, regardless of where it ends up, I am owed it back. Thank you for your input.

[han @hlt_art]

@CrossCountryUK I've just submitted a delay repay claim for the 09:42 service from BIR which was delayed by 42 minutes this morning. I'm being refunded a quarter of the ticket price. Please explain why that's considered an adequate refund for missing my connection entirely??

[han @hlt_art]

@RailTruthUK @CrossCountryUK And they can't run a train timetable to save their life. What's your point?

[han @hlt_art]

@CrossCountryUK So Cross Country is laughing all the way to the bank with my money after causing me to miss an event?

[han @hlt_art]

@CrossCountryUK Off peak day return

[han @hlt_art]

@CrossCountryUK 53 minutes late as you can see, and 39 minutes AFTER my connecting train departed for Bath. An absolute farce and worthy of more than a measly £6 back really.

[han @hlt_art]

@fesshole @Bigfathairycat

[han @hlt_art]

@nxwestmidlands I've watched the 35 tick by SIX times on the board outside the station since 5pm...telling people to allow extra time for their journeys is an utter joke. I've waited for an hour!! Are you going to refund the taxi I ended up having to take???

[han @hlt_art]

@CrossCountryUK no because I LOVE when you cram an 8-carriage load of passengers into 4 with no notice 😍

[han @hlt_art]

@nxwestmidlands @aldersarah4 Same here, waiting outside Bullring for 40+ minutes. Ended up getting a taxi. It's absolute daylight robbery, and then @nxwestmidlands can't even provide the bare minimum service. Disgraceful.

[han @hlt_art]

@bookingcom is someone actually going to bother responding to me after one of your affiliated hotels harassed me on my personal number and threatened to dox me? I'm sure the financial ombudsman would be interested to know you endorse such behaviour if not.

[han @hlt_art]

@nxwestmidlands Thank you 😊

[han @hlt_art]

@nxwestmidlands I ordered a replacement bus pass from yourselves on Friday, just wondered how long they take to be sent out please?

[han @hlt_art]

@nxwestmidlands No one has acknowledged the Google form I sent on Thursday though - please could someone confirm this has been received?

[han @hlt_art]

@bookingcom is anyone going to get back to me? I messaged over 24 hours ago because you've charged me twice for one booking. I'm currently away so this needs sorting ASAP.

[han @hlt_art]

@CrossCountryUK If it's not running and you're not offering an alternative how do I access a full refund please?

[han @hlt_art]

@CrossCountryUK is the 12:49 from Birmingham to Nottingham still running? What's the alternative if it's not running?