Meanwhile the US/Malaysia sites get proper repair flows and named service partners, and your global contact form doesn't even list Chinese as a language. Sent everything to [email protected] with screenshots. Chinese customers deserve better than this.
@nothing@nothingsupport
Hey, my Ear (a) from your official JD store in China has the infamous left-bud battery drain — dead in minutes. Your support's answer: "no official repair point in China, go find a third-party shop yourself." Not even paid repair was offered. Seriously?
Then they pointed me to https://t.co/SSt654cNuB. Repair request link → 404. Status tracking link → 404. The contact form's dropdowns literally display "Translation missing: zh-CN..." — my Ear (a) shows up as a missing translation. No support email for China anywhere.