Holly

[Holly @hollelyse03]

@TicketmasterUK After waiting 3 days for a reply, they’re trying to make out they haven’t given us obstructed view seats for the Eras Tour, & have said we can’t change it we can only have a refund. So unfair that pre-sale people were given the worst seats! £400 for back of stage.

[Holly @hollelyse03]

@halfaself @xholly03x @TicketmasterCS It sounds like everyone in pre-sale has been shoved in the worst seats meaning when the general sale is available, good seats will still be available and so it will sell out = more money for ticketmaster.

[Holly @hollelyse03]

@PopBase @taylorswift13 I bought four Taylor swift “side seated tickets” but @TicketmasterCS have put us *behind* the stage where we can barely see anything but no where does my ticket state that it’s obstructed view - this is misleading and completely unfair. No response on the app after 48 hours.

[Holly @hollelyse03]

@TicketmasterCS @TicketmasterCS I bought four Taylor swift “side seated tickets” but have been put *behind* the stage where we can barely see anything but no where does my ticket state that it’s obstructed view - this is misleading and completely unfair. No response on the app after 48 hours.

[Georgie @georgiefereday]

@TicketmasterCS still had no reply from the help desk and it’s been 48 hours as appose to the 12-24 stated in the message. How do we speak to someone regarding ticket upgrade?

[Holly @hollelyse03]

@xholly03x @TicketmasterCS And I can’t believe you’ve paid £110 and they’ve put you behind the stage - we paid £87 each and have been put behind the stage too. Can’t understand why there’s different prices and ticket categories if they’re just dumping everyone behind the stage anyway without telling us…

[Holly @hollelyse03]

@xholly03x @TicketmasterCS We’ve already contacted ticketmaster on the app (which is pretty much the only way to get in touch with them), it said within 24 hours they’d reply but it’s been a day and a half now and still nothing :( it’s definitely worth contacting them - they’ve mislead you!

[Holly @hollelyse03]

@TicketmasterCS @TicketmasterUK Our tickets don’t say anything about obstructed view (and didn’t say this prior purchase either), yet we’ve been put BEHIND the stage! No response from help chat on app.

[Holly @hollelyse03]

@xholly03x @TicketmasterCS I’m having the exact same issue! Bought 4 side view which were labelled as “side view seating” then they’ve put us behind the stage!!!

[Holly @hollelyse03]

@suziequzie89 @TicketmasterCS I had this problem, just go on the help chat and follow one of the automatic questions through and then it should say “did I answer your question?” And just put “no”, then it will ask you to write your issue and xomeone will get in touch “within 24 hours” (they haven’t)

[Holly @hollelyse03]

@TicketmasterUK @TicketmasterCS Can’t get a reply on the app. I have purchased 4 Taylor swift “side view seated tickets”, which have not been stated as “obstructed view” before or after purchase, but our seats are BEHIND the stage meaning our view will definitely be obstructed.

[Holly @hollelyse03]

@annavictoriaax @ChrisTipping25 @TicketmasterUK @TicketmasterCS Yeah it didn’t show us any sort of stadium plan or seating plan when checking out either, we just went with the names of the seats and have still been mislead 🤣

[Holly @hollelyse03]

@annavictoriaax @TicketmasterUK @TicketmasterCS It’s the fact they’ve said the tickets will say “restricted view” on them but ours genuinely don’t, yet this is the view from our seats - which is clearly obstructed! We can see more of the back of the stage than the actual stage… £400 for that view

[Holly @hollelyse03]

@tegan_hinch @TicketmasterCS There were 2 separate options, “side view seating” and “obstructed view seating”, we avoided the obstructed view option and ticketmaster have STILL placed us BEHIND the stage!! No where on our tickets does it say “obstructed view” yet we will hardly see the stage! @TicketmasterCS

[Holly @hollelyse03]

@TicketmasterCS @charrlotte_w @TicketmasterCS our tickets do not say “restricted” or “obstructed” view ANYWHERE but we have STILL been placed behind the stage!

[Holly @hollelyse03]

@annavictoriaax @TicketmasterUK @TicketmasterCS There were 2 separate ticket options, one “side view seating” and one “obstructed view seating” - we deliberately avoided the obstructed view option but ticketmaster have placed us behind the stage anyway!