hopprides

[hopprides @hopprides]

@rizpoet We also recommend keeping an eye on this message thread for further updates. We truly appreciate your patience and understanding as we work to resolve this matter.

[hopprides @hopprides]

@rizpoet Thank you for providing more details. We have checked your case and can confirm that it has been escalated to the responsible team for further review and assistance. We kindly ask for your continued patience while they work on resolving the issue for you.

[hopprides @hopprides]

@rizpoet Hi, we’re sorry to hear that you feel abandoned, and we understand how upsetting it must be not to receive the support you need. Please know that we will follow up on your issue.

[hopprides @hopprides]

@powerich_me Hello Zeta, thank you for reaching out. Please check your DM as we have reached out to request more details to follow up. Thank you.

[hopprides @hopprides]

@rmisra15 We’d like to follow up on this further. Please send us a private message with the phone number and email address linked to your Hopp account so we can assist you further.

[hopprides @hopprides]

@rmisra15 Hello, thank you for sharing your experience. We understand how frustrating and upsetting this situation must have been, especially given the concerns you raised about the driver’s conduct and safety.

[hopprides @hopprides]

@Bhupind18694118 Hello, we understand how distressing it must be to have your account hacked. We’re here to help. Please check your Instagram inbox; we’ve responded to your message with further guidance.

[hopprides @hopprides]

@MiguelRoblesalv Hey Miguel, we're sorry to hear that your email is being used to create an account and that you were unable to contact our support team via email. We're here to help. Please send us a DM with the email address you used to contact our support team so we can investigate further.

[hopprides @hopprides]

@DJNightwerks We’ve escalated your concern to the relevant team, who are working to make the process as smooth and quick as possible.

[hopprides @hopprides]

@DJNightwerks Hello, thank you for your feedback. We understand how frustrating it can be to be prompted for verification when using our scooters. Please know that this is an important security measure to keep everyone safe.

[hopprides @hopprides]

@provisionalidea Please try sending us a DM again. If the issue continues, kindly reach out through the app, and our support team will be happy to assist you further.

[hopprides @hopprides]

@provisionalidea Hello James, we understand your concern and would like to review it further. Could you please share the email address and phone number linked to your account via DM? Our team will follow up on this right away. Thank you.

[hopprides @hopprides]

@provisionalidea We recommend checking your device’s app permissions and disabling location access for Hopp if you are not using the app. If the issue continues, please reach out to us directly via the Hopp app for further assistance.

[hopprides @hopprides]

@Irfan65490977Md Hello, we are concerned to hear about your report and would like to understand what happened. Due to Twitter limitations, we're unable to view the video. Please provide more details in writing via direct message so we can assist you further.

[hopprides @hopprides]

@MiNuNDeFrUgAl Hello, we understand you’re unable to send us a DM. Please follow our page and then try again to see if the DM option becomes available. Once you’re able to message us, kindly share your email address so we can follow up. We appreciate your understanding.

[hopprides @hopprides]

@monke2309 Hi there, we’re sorry to hear about your experience and understand how frustrating it can be to be charged more than expected. We’re here to help. Please send us a DM with the phone number and email address associated with your account so we can look into this for you.

[hopprides @hopprides]

@MiNuNDeFrUgAl Please contact us via email at [email protected], and the relevant team will assist you promptly.