HR/DB Support

Official HostRocket/DotBlock Support Page

[HostRocket @hrnoc]

A large segment of the Internet is experiencing service issues:

https://t.co/TX4zclpdrg

Our investigations point to CenturyLink being the source of this disruption. You may notice problems getting to sites all over the Internet (don't call your home ISP just yet).

[HR/DB Support @hrdbsupport]

Our network should be coming back online right now. We will let you know when we are completely back online and can confirm that there will be no further issues.

[HR/DB Support @hrdbsupport]

One of our on site team members have informed us that our upstream providers have brought the line down into their truck and are now actively working on splicing the cables. We will keep you posted as soon as we receive any further updates.

[HR/DB Support @hrdbsupport]

Our networking team is currently in the process of splicing our fiber cables and we should receive a follow up update from our on site team shortly.

[HR/DB Support @hrdbsupport]

@PPNStudio @p0rthas @dbnoc HostRocket is currently experiencing a network wide outage due to a fiber cut. As soon as our fiber line is spliced back together we will be back online. There will be no data loss as a result of this outage.

[HR/DB Support @hrdbsupport]

We will continue to post updates regarding this outage to our social media profiles as well as on https://t.co/PT9wui8aVB.

For our DotBlock customers, the live chat support option is also now available on https://t.co/PT9wui8aVB.

[HR/DB Support @hrdbsupport]

@mdanerichardson @planet4589 @cork @BinayKu41373086 There are 72 strands of fiber that need to be spliced and they have just gotten approval to begin repairs. Unfortunately since this is an issue with our upstream providers, we do need to wait on an update from their team. I am sorry for the inconvenience caused by this outage.

[HR/DB Support @hrdbsupport]

@mdanerichardson @planet4589 @cork @BinayKu41373086 We have a crew working on this now, they are on site and things will be back up and running as quickly as possible. We will provide more info as to the cause of the outage etc once everything is back online. There will not be any data or email loss related to this outage.

[HR/DB Support @hrdbsupport]

@thedrewth @ivanlevente @BinayKu41373086 I am very sorry for the inconvenience caused by this outage. I can assure you that no data will be lost as a result of this issue. As soon as we have any more information from our upstream providers we will post an update via https://t.co/PT9wui8aVB as well as our social media.

[HR/DB Support @hrdbsupport]

@thedrewth @ivanlevente @BinayKu41373086 As this issue involves multiple providers this is being handled by the company that owns the lines. There are 72 strands of fiber that need to be spliced. They have just gotten the all clear to begin repairs. As soon as our fiber line is spliced together we will be back online.

[HR/DB Support @hrdbsupport]

@BinayKu41373086 Hi Binay, HostRocket is currently experiencing a network wide outage due to a fiber cut. As soon as our fiber line is spliced back together we will be back online. There will be no data loss as a result of this outage.

[HR/DB Support @hrdbsupport]

@vigape_com @hootsuite Hi Vigape, HostRocket is currently experiencing a network wide outage due to a fiber cut. As soon as our fiber line is spliced back together we will be back online. There will be no data loss as a result of this outage.

[HR/DB Support @hrdbsupport]

There will be no data loss as a result of this outage, and all email services both inbound and out will resume functionality with any emails sent or received during the outage delivered at that time with no content loss.

Thank you for your patience.

[HR/DB Support @hrdbsupport]

Crews are on site and fiber services are in the process of being spliced/restored. There are 72 strands of fiber that need to be spliced and they have just gotten the all clear to begin repairs. As soon as our fiber line is spliced back together we will be back online. (2/2)

[HR/DB Support @hrdbsupport]

We're currently experiencing a network event that is affecting multiple providers in the Albany, NY area. We are actively addressing the issue which is in the repair phase with our partners, however means to contact us for technical support are currently offline. (1/2)