@ADT just called to see when I was going to get my refund - and your service rep just put me on hold and passed me on to someone else. Are your people not trained to help?
@ADT why is it every time I call, I end up talking to min 6 people and spend 1.5 hours getting bounced around and then ultimately get hung up on? Why can’t someone just help? #lackofaccountability#useless
@ADT I’ve been bouncing back and forth btwn billing and other departments with no resolution. Nobody is taking accountability. And every time I talk to billing, I get a higher monthly cost #fail
@ADT promised that the $1.6k charged to my cc would be refunded after install. Now they’re refusing refund. They also said all my equipment would be included but at install charged us $600. How do I get my money back? #frustrated#baitandswitch
@SF_emergency@LondonBreed@MyrPressOffice@CAPublicHealth Understood. Trying to get more info on if the waiver process has started and likelihood that schools will get approved to open - or is it more false hope? Will @LondonBreed have a town hall to field questions and address parents concerns?
@LondonBreed@MyrPressOffice can someone provide more concrete guidance on if schools in SF will open and a timeline? If not, pls just be honest with parents so we can find alt solutions. My K daughter cries hysterically everyday from zoom - pls be empathetic towards these kids!