@s_capatina AI is great and constantly getting better, but I'm still hesitant to think recursive self-improvement will be better than staff improving it with real context.
As someone who works with customers regularly, I find this kind of sentiment reporting actually useful. It's easy to identify the products and documentation that are causing friction. With Intercom's FIN, it can take me a couple of hours each week to figure this out
Actually useful customer service reporting: we attach sentiment to each conversation. You can see negative/positive buckets, the topics behind them, and conversation volume at a glance. Click on the number of convos to pull up a report with actionable insights.
Last week was a special moment for me personally, and for Simple Affiliate. We launched our first integration and we decided on Klaviyo. Sending real-time sales notifications will help store owners keep their affiliates motivated to earn more.
@sainccanada@klaviyo@Shopify