Humphrey

@chatbase, prev @ideogram_ai @joinhomebase
📍Toronto , prev Vancouver, Shanghai, London

[Humphrey @humphreysu]

fun convo with one of my fav customers today (ecom brand with 1M+ monthly visitors)

they recently shipped a redesigned page. objectively better but losing the A/B test vs original and nobody could figure out why.

a frustrated shopper randomly mentioned an annoying issue to their AI support agent last night, and a bug was found this morning after reviewing the chat logs summary. Mystery solved.

Good things happen when you talk to your customers with @chatbase

[Humphrey @humphreysu]

🇨🇦🇨🇦

[toki @tokifyi]

buy canadian software
https://t.co/q0fvIRK4DK
bullish on canada. 🇨🇦

[Humphrey @humphreysu]

@duolingo @marwangen v4 model doing work

[Humphrey @humphreysu]

😱😱 is this what getting the .com for your company feels like??

[Humphrey @humphreysu]

@yasser_elsaid_ @chatbase 🇸🇮🇸🇮🇸🇮

[Yasser @yasser_elsaid_]

Excited to share that the Government of Slovenia is now running AI agents on @Chatbase.

Slovenia's tax authority answers every tax question in the country: VAT, income, business. All 2.1 million citizens go through the same phone queue.

Last peak season, fewer than half of callers reached a person. This peak season, five AI agents built by their own contact center experts answered 800,000+ questions.

Proud to see Chatbase work more with governments and public institutions, and looking forward to continuing to work with Slovenian Government.

[Humphrey @humphreysu]

step 1. deploy chatbase
step 2. win your country's national award for public sector innovation and improvement

https://t.co/4HUnudXUan

[Chatbase @chatbase]

Slovenia's tax authority just made it easier for 2.1 million citizens to reach a human on the phone.

How? They deployed AI agents.

FURS handles all tax in the country: VAT, income, business tax. And anyone with a question gets put through the same phone queue.

Last peak season, fewer than half of callers got through to a person.

So their team built five specialized AI agents on Chatbase, each one trained by their own contact center experts who have been answering tax questions for years.

This peak season:
→ 800,000+ questions answered by the AI agents
→ 83% of callers reached a human within the service target

The AI agents didn't replace the contact center. They cleared the queue of routine questions so the cases that need a person actually reach one.

Full case study in the comments 👇

[Humphrey @humphreysu]

@chatbase @CanRevAgency please collab 🇨🇦

[Humphrey @humphreysu]

introducing @zeyadgenena and @sia_kar_p
9am-5pm: growth @chatbase
5pm-9am: mogging toronto with the coolest events

[Humphrey @humphreysu]

@jeff_weinstein The cities are fantastic but don’t forget to see the coast too. Here’s one of the villages in Cinque Terre. Super easy to get around by train.

[Humphrey @humphreysu]

@tokifyi Love this hike

[Humphrey @humphreysu]

@jrp_gg @UseCorgi need a Corgi cafe in Toronto

[Humphrey @humphreysu]

its not Toronto ranking 3rd that’s crazy to me but Canadian cities making up 3 of the top 10 and 6 of the top 15 despite having only a tenth of the US population

[CP24 @CP24]

Toronto ranks third in tech industry talent across North America
https://t.co/tDaP3RXcVg

[Humphrey @humphreysu]

@zeyadgenena @stripe Yess we need to step it up

[Humphrey @humphreysu]

And this is why we love @stripe

Processes 1.7% of the world’s GDP and still treats their customers with care.

More plants for our office 🪴☀️

[Humphrey @humphreysu]

offices are 10x more cozy when you get plants

[Humphrey @humphreysu]

@martin_casado tried playing again recently and I didn’t know what to do for the first 1-2 mins without economy

[Humphrey @humphreysu]

end of summer rooftop social

[Humphrey @humphreysu]

@CrispyUX @alifdotbuild im gonna see adnan in the flesh?

[Humphrey @humphreysu]

end of summer rooftop social

[Chatbase @chatbase]

We're opening up the Chatbase homebase for an intimate rooftop social.

Apply through the link below.

[zeyad genena @zeyadgenena]

Chess, a DJ set, and Rosie's banana pudding

Had a great time hosting Founder Knight with @knightcapchess and @boardyai

Turns out chess is a pretty good excuse to get great people around the same table

Thanks to everyone who came out 🫶we’ll have to run it back soon.