Sharon Carline

[Phil Woodhouse @philwoodhouse]

@sueb007 @huneybird @OpenreachHelp @Ofcom @SkyHelpTeam copying you in too, Hayleigh from your team has been great. Our postcode is WA9 5UW, whole estate out across all service providers. @OpenreachHelp hopefully you can provide what you are doing about this rather than cancelling visits.

[Sharon Carline @huneybird]

#thebroadscommunity #broadscommunity @WeAreOpenreach @OpenreachHelp @Ofcom

[bricapewell21 @bricapewell21]

@OpenreachHelp @WeAreOpenreach @SkyUK @SkyHelpTeam @BTCare Absolute joke! Openreach issues for 5 days. Masking SL by sending customers text to say fixed when it isn’t . Then reopening them again so it looks like you hit SL sort it out WA9 5ux

[Sharon Carline @huneybird]

@SkyHelpTeam Thank you Nathan really do appreciate the reply but this has been going on too long now and just getting contact the Tech CC is just wasting everyone time 🥹 it’s about time our SP realised this is a massive outage and @WeAreOpenreach actually do something! #Ofcom

[Sharon Carline @huneybird]

@OpenreachHelp @WeAreOpenreach @BTCare @SkyUK @SkyHelpTeam Absolute Joke! Openreach issues for 5 days ! Masking SL by sending customers texts to say fixed when it’s not! Then reopening them again so it looks like you hit SL 🥵

[Sharon Carline @huneybird]

#thebroadscommunity #broadscommunity #Openreach #Ofcom

[Phil Woodhouse @philwoodhouse]

@sueb007 @huneybird @OpenreachHelp @Ofcom Can you help? Open reach say we don’t have a problem then we do. Service providers are not able to determine if issue is in home or wider because of misinformation from @OpenreachHelp our whole estate has been off for 5 days. We are told a £50k part is required to resolve.

[Sharon Carline @huneybird]

#thebroadscommunity #broadscommunity #powerinnumbers

[Phil Woodhouse @philwoodhouse]

@sueb007 @huneybird @OpenreachHelp We have the same issue as our neighbours. Open reach were due to attend our property yesterday but you cancelled the appointment. Yo then told Sky I had cancelled it which I had not. This issue is intermittent as the red light on the fibre box shows every 5 minutes.

[Sharon Carline @huneybird]

#thebroadscommunity #broadscommunity

[Sharon Carline @huneybird]

@SkyHelpTeam @minniemakeup 🤣 running tests !!! It’s all we have been doing for 5 days the issue is on the main box that @WeAreOpenreach @OpenreachHelp needs to fix but as an estate we are getting fobbed off at every angle! #broadscommunity Please intervene and get us some Christmas Jingle back 🤶

[Sharon Carline @huneybird]

@SkyHelpTeam Thanks Nathan we have numerous times! Effecting over 20 neighbours thats all keep getting call CC and no resolution each adviser tell each customer a different thing when it is only one main fault at the main box 🥲

[Sharon Carline @huneybird]

You know 🤣 5 days and counting & that’s all we are being Told ! Stop telling our service providers you have fixed the faults please so we stop getting texts telling us lies 😴🥲😴

[Sharon Carline @huneybird]

@OpenreachHelp Great if it actually worked 🥲 I'm sorry, I couldn't understand that.

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[Sharon Carline @huneybird]

@OpenreachHelp this needs accountability 4 days & counting #poorservice #talktous #profitoverservice

[Kin Kam @kwkam888]

@OpenreachHelp Martham Gardens and Womack Gardens

[suebottom @sueb007]

@OpenreachHelp my estate at Wa9 5ut has had intermittent fibre connection since Wed 14/12 Many calls by all to our providers who are registering it is down but issuing routers and and advice and not engineers this is a picture of some of the houses affected. Can you assist ?

[Sharon Carline @huneybird]

@HarunTulunay @OpenreachHelp @TalkTalk Absolute joke we have been without service for 4 days push us back to our providers who say they have to wait on @OpenreachHelp affecting numerous neighbours and they not doing a thing !!!

[Sharon Carline @huneybird]

@1Tuffin @WeAreOpenreach @SkyUK @OpenreachHelp We waited 7 months 🥲 been installed 2 weeks and no service for the past 4 days, shambles of an Outsourcing company!

[Sharon Carline @huneybird]

@kwkam888 @OpenreachHelp Also WA9 5UW

[Kin Kam @kwkam888]

@OpenreachHelp we have been having disconnection issues with our Fibre since Thursday. Its alledgedly been fixed but that's is not the case. The street names affected are in Ranworth Gardens, Walsham Gardens, Salhouse Gardens and Womack Gardens.

[Sharon Carline @huneybird]

@WeAreOpenreach fed up of hearing contact your provider, constantly on the phone with Sky nothing they can do until @OpenreachHelp resolve the issue effecting numerous households passed the 72 hours resolution but you wrap us in red tape and push us back to our providers

[Sharon Carline @huneybird]

@OpenreachHelp 4 days of no service, constantly on to Sky you are advising no issue but at least 12 homes have the same issue on a small estate! No one is helping what do we need to do to get this resolved please.

[Sharon Carline @huneybird]

@TheBTAs Good luck everyone, have a fabulous evening xx you are all winners making it this far x