Kirby Smart uses ONE statistic from Gallup to help him manage his team's culture.
He knows that everyone affects the culture.
He shares this number with his leadership team and it helps him categorize the team into 3 groups.
The 3 groups are:
• Engaged - They are loyal and productive.
• Not Engaged - They are just putting in the time.
• Actively Disengaged - They are unhappy and spreading their discontent.
So why does Kirby care?
He said, "In essence, then, the CEO’s job is to improve the ratio of engaged to actively disengaged workers."
His job is to figure out to level people up from:
• Not Engaged → Engaged or
• Actively Disengaged → Not Engaged
According to the latest Gallup study, the average for most organizations are:
• Engaged = 30%
• Not Engaged = 52%
• Actively Disengaged = 17%
He is constantly looking at his team to see what group they fall into.
He said, "I think that the organization starts at the top. And if you hold people accountable, and you hold people to a standard that you can make them understand they can move from actively disengaged, to not engaged and then hopefully to engaged."
Takeaway: Everyone affects the culture.
Your culture is everything. It's your behaviors and what you are willing to accept. What you reinforce is what the culture will sustain. When people are negative and actively disengaged then this will spread when you allow it. This affects the confidence and attitudes of everyone.
"You're either coaching it or allowing it to happen." - Kirby Smart
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@AppelhansBraden Thank you for sharing your story. I hope those out there that think they are alone will hear your words. Even more, I hope those out there that don’t understand hear your words as well
An observation after working with HS athletes for 2 years. We don’t stress the importance of maturity for an athlete’s level of success. You can be a clown and have a great time, but you will never reach your potential without a mature approach and you are hurting your team.