Hilly Marshall

[Hilly Marshall @hylt64]

@virginmedia Well we’ll give that a go at least one thing your being honest about not an immediate response I’ve come to expect that with Virgin in fact any response other than give us your money seems very hard to come by these days 🤷‍♂️ can you lot not just call me the “paying customer”🤷‍♂️

[Hilly Marshall @hylt64]

@virginmedia is your customer service (or lack of) going to actually answer the phone I’ve now been passed from pillar to post & still on hold 63minutes later despite promises that “it will only take a couple of mins”

[Hilly Marshall @hylt64]

@virginmedia So basically to terminate my services I need to speak to an agent but I can’t speak to an agent because they don’t pick up the phone What a cracking business model that is then once you’ve joined your snookered No wonder you advertise nobody likes to leave Virgin Media You Can’t

[Hilly Marshall @hylt64]

@virginmedia

[Hilly Marshall @hylt64]

@virginmedia I was already made aware that after a lengthy time spent on hold Virgin Media would just terminate the call & his true this turned out to be 🤷‍♂️

[Hilly Marshall @hylt64]

@virginmedia & yet you say it wouldn’t have been deliberate but I had already been made aware by other customers after a long time on hold they just cut you off 🤔

[Hilly Marshall @hylt64]

@virginmedia You are putting the prices up & I already don’t get value for money

[Hilly Marshall @hylt64]

@ninkosan 41mins now still on hold just waiting to be cut off!!!Shocking customer service & after all these years it’s still getting no better 😡👎

[Hilly Marshall @hylt64]

@ninkosan Still on hold 35minutes & counting 🤷‍♂️

[Hilly Marshall @hylt64]

@virginmedia I’ve spoken to Amy this morning so🤞we have a plan I still can’t understand why your staff couldn’t just tell me to do this last night🤷‍♂️

[Hilly Marshall @hylt64]

@virginmedia are your customer service staff still on strike I’m sure they must be I’ve been on hold online for over an hour & prior to that on phone for 30+mins & still no contact 🤷‍♂️

[Hilly Marshall @hylt64]

@virginmedia @O2 O2 been with them for twenty + years they’ve joined with Virgin and bang £70 worth of credit has disappeared and it’s my fault!

[Hilly Marshall @hylt64]

@TUIUK Have you resolved the issues with your phone lines & website crashing I have already dm you but I’m still no further forward?

[Hilly Marshall @hylt64]

@NewcastleCC You now can’t use a trailer bigger than 3mtrs You’ve shortened your opening hours Then shock horror announce fly tipping has massively increased We wonder why!!!

[Hilly Marshall @hylt64]

@HolidayExtras Ref CZHLK-R1800002 Have you sorted this out yet? it’s been over a month since our return & your failure in providing a service we paid for I still await an explanation as to why it went wrong? & who’s fault it was?along with refund

[Hilly Marshall @hylt64]

@NewcastleCC @NewcastleCC Why have you changed the size of trailer we normal households can use at the local council tips to 3mtr & under & 6 visits this is just encouraging fly tipping or maybe one of the councillors has an interest in waste disposal company!

[Hilly Marshall @hylt64]

@HolidayExtras Any update? it’s been two weeks since our return Ref CZHLK-R1800002

[Hilly Marshall @hylt64]

@guinanthecat @HodgkinsonSteph @arrive_happy They left us stranded including a 3yr old & blamed everyone else for cancelling return journey WHY WOULD WE CANCEL THE RETURN LEG! So far their staff have been worse than useless! Good luck Steph & Ando