iTop - ITSM Open Source Solution

iTop is the open source solution #iTopByCombodo, and also behind ITSM designer,Teemip. Download iTop 👉

[iTop - ITSM Open Source Solution @iTopByCombodo]

Did you know? With iTop’s ITSM Designer, you can customize your application, test your changes, and then push them to production.

Get started here:
https://t.co/s3QXUnE32H

[iTop - ITSM Open Source Solution @iTopByCombodo]

Support does not always need to start with a ticket.
Sometimes it starts with a simple chat.

That is what iTop enables with live chat integrations like Intercom or Tawk:
start with chat, escalate to a ticket when needed, and keep the follow-up clear.
https://t.co/6jgvRctrXb

[iTop - ITSM Open Source Solution @iTopByCombodo]

Looking for CMDB-related extensions for iTop?

The iTop Store has a dedicated CMDB category with data collectors, data models, automation tools and integrations for Ansible, Azure, Intune, OCS Inventory, Proxmox, vSphere and more.

Explore here: https://t.co/yZlnzCYQuC

[iTop - ITSM Open Source Solution @iTopByCombodo]

Les 23 et 24 juin, Combodo sera présent au 35e congrès du coTer numérique à Reims.

Luca Chevrier et Erwan Taloc représenteront iTop sur le stand n°11 pour échanger autour de l’ITSM open source et des enjeux numériques des collectivités.

#opensource #ITSM #CMDB

[iTop - ITSM Open Source Solution @iTopByCombodo]

A ticket update should not stay buried in an ITSM tool.

With iTop webhooks, teams can get real-time notifications in Microsoft Teams when a ticket is assigned or updated, making follow-up faster and easier.

https://t.co/ztrDbkU5ty

[iTop - ITSM Open Source Solution @iTopByCombodo]

We are hiring a Product Marketing Manager.

A strategic role at the crossroads of positioning, messaging, go-to-market, content, and business performance for iTop and Combodo’s services.

📍 Echirolles, France
💼 Full-time
🏠 2 remote days/week
https://t.co/6B1JOwIDgc

[iTop - ITSM Open Source Solution @iTopByCombodo]

A simple portal banner can prevent a flood of duplicate tickets during an outage.

When users are informed early, support spends less time handling noise and more time fixing the real issue.

[iTop - ITSM Open Source Solution @iTopByCombodo]

The hard part with a CMDB is not building it. It is keeping it up to date.

That is why iTop provides async data collectors for sources like Azure, LDAP, vSphere, Proxmox or OCSNG, plus APIs and webhooks for real-time flows.

https://t.co/QkCEApnYrg

[iTop - ITSM Open Source Solution @iTopByCombodo]

New updates are live on iTop Hub: security fixes for SSO SAML, better provisioning in OpenID Authentication, improvements to Data Collector Base, and stability fixes across several extensions.

Details here : https://t.co/ELnoxgCRYz

#opensource #ITSM #CMDB

[iTop - ITSM Open Source Solution @iTopByCombodo]

Integration is not just about connecting tools. It is about making data and tickets move without re-entry, gaps, or friction.

From LDAP and monitoring tools to multi-ticketing environments like SUMiT at the French Ministry of Education.
https://t.co/A3Snnr3k8X

[iTop - ITSM Open Source Solution @iTopByCombodo]

iTop's impact analysis allows you to visualize the impact of a CI through an interactive graphical view of its relationships and dependencies. To quickly assess the effects of a change or incident on your business.

[iTop - ITSM Open Source Solution @iTopByCombodo]

How to install iTop in 5 minutes ?
https://t.co/57liLz50DX

[iTop - ITSM Open Source Solution @iTopByCombodo]

Is your ITSM tool able to adapt to your organization… or does your organization have to adapt to the tool?

That’s exactly the kind of challenge we address by advocating a more flexible approach to ITSM with iTop.

[iTop - ITSM Open Source Solution @iTopByCombodo]

Real flexibility shows when things need to move fast without breaking what already works.

One team migrated its ITSM to iTop in under 2 months, kept service continuity, moved its data, and improved adoption.

That’s not just customization. That’s adaptability.
#ITSM #opensource

[iTop - ITSM Open Source Solution @iTopByCombodo]

True flexibility isn’t a feature claim. It’s built into the system.

If changing workflows, data models, fields, dashboards, or forms always turns into a major project, the tool isn’t adaptable.

Flexibility isn’t a nice-to-have. It’s what makes software last.

[iTop - ITSM Open Source Solution @iTopByCombodo]

When an organization keeps a core IT tool for years, it’s never by chance.

It usually means the tool stays useful, adaptable, and worth keeping over time.

That’s what Vicat’s experience shows: flexibility, ease of use, and strong value for money.
https://t.co/w8Z4lDxHwM

[iTop - ITSM Open Source Solution @iTopByCombodo]

Vendor lock-in is no longer a theoretical issue.

When a tool becomes strategic, the real questions change:
Who decides?
Who arbitrates?
Who stays in control?
https://t.co/aq7bdr01YZ
#opensource #ITSM #CMDB

[iTop - ITSM Open Source Solution @iTopByCombodo]

Choosing open source means choosing control.

Control over your model.
Your processes.
Your ability to evolve.

iTop doesn’t remove every constraint.
But it helps avoid being trapped by vendor lock-in.
#opensource

[iTop - ITSM Open Source Solution @iTopByCombodo]

Digital sovereignty isn’t a slogan. It’s control.

Recent changes around critical dependencies have shown how quickly external decisions can affect operations, cost, and strategy.

That’s why open source matters: more control, less lock-in, more room to adapt.
#opensource

[iTop - ITSM Open Source Solution @iTopByCombodo]

Bitnami is a good reminder:

When a critical dependency changes its rules, the impact goes far beyond tech.

Operations slow down.
Roadmaps shift.
Control shrinks.

That’s why strategic tools must stay governable.
#opensource #ITSM