Did you know? With iTopâs ITSM Designer, you can customize your application, test your changes, and then push them to production.
Get started here:
https://t.co/s3QXUnE32H
Support does not always need to start with a ticket.
Sometimes it starts with a simple chat.
That is what iTop enables with live chat integrations like Intercom or Tawk:
start with chat, escalate to a ticket when needed, and keep the follow-up clear.
https://t.co/6jgvRctrXb
Looking for CMDB-related extensions for iTop?
The iTop Store has a dedicated CMDB category with data collectors, data models, automation tools and integrations for Ansible, Azure, Intune, OCS Inventory, Proxmox, vSphere and more.
Explore here: https://t.co/yZlnzCYQuC
A ticket update should not stay buried in an ITSM tool.
With iTop webhooks, teams can get real-time notifications in Microsoft Teams when a ticket is assigned or updated, making follow-up faster and easier.
https://t.co/ztrDbkU5ty
We are hiring a Product Marketing Manager.
A strategic role at the crossroads of positioning, messaging, go-to-market, content, and business performance for iTop and Combodoâs services.
đ Echirolles, France
đŒ Full-time
đ 2 remote days/week
https://t.co/6B1JOwIDgc
A simple portal banner can prevent a flood of duplicate tickets during an outage.
When users are informed early, support spends less time handling noise and more time fixing the real issue.
The hard part with a CMDB is not building it. It is keeping it up to date.
That is why iTop provides async data collectors for sources like Azure, LDAP, vSphere, Proxmox or OCSNG, plus APIs and webhooks for real-time flows.
https://t.co/QkCEApnYrg
New updates are live on iTop Hub: security fixes for SSO SAML, better provisioning in OpenID Authentication, improvements to Data Collector Base, and stability fixes across several extensions.
Details here : https://t.co/ELnoxgCRYz
#opensource#ITSM#CMDB
Integration is not just about connecting tools. It is about making data and tickets move without re-entry, gaps, or friction.
From LDAP and monitoring tools to multi-ticketing environments like SUMiT at the French Ministry of Education.
https://t.co/A3Snnr3k8X
iTop's impact analysis allows you to visualize the impact of a CI through an interactive graphical view of its relationships and dependencies. To quickly assess the effects of a change or incident on your business.
Is your ITSM tool able to adapt to your organization⊠or does your organization have to adapt to the tool?
Thatâs exactly the kind of challenge we address by advocating a more flexible approach to ITSM with iTop.
Real flexibility shows when things need to move fast without breaking what already works.
One team migrated its ITSM to iTop in under 2 months, kept service continuity, moved its data, and improved adoption.
Thatâs not just customization. Thatâs adaptability.
#ITSM#opensource
True flexibility isnât a feature claim. Itâs built into the system.
If changing workflows, data models, fields, dashboards, or forms always turns into a major project, the tool isnât adaptable.
Flexibility isnât a nice-to-have. Itâs what makes software last.
When an organization keeps a core IT tool for years, itâs never by chance.
It usually means the tool stays useful, adaptable, and worth keeping over time.
Thatâs what Vicatâs experience shows: flexibility, ease of use, and strong value for money.
https://t.co/w8Z4lDxHwM
Vendor lock-in is no longer a theoretical issue.
When a tool becomes strategic, the real questions change:
Who decides?
Who arbitrates?
Who stays in control?
https://t.co/aq7bdr01YZ
#opensource#ITSM#CMDB
Choosing open source means choosing control.
Control over your model.
Your processes.
Your ability to evolve.
iTop doesnât remove every constraint.
But it helps avoid being trapped by vendor lock-in.
#opensource
Digital sovereignty isnât a slogan. Itâs control.
Recent changes around critical dependencies have shown how quickly external decisions can affect operations, cost, and strategy.
Thatâs why open source matters: more control, less lock-in, more room to adapt.
#opensource
Bitnami is a good reminder:
When a critical dependency changes its rules, the impact goes far beyond tech.
Operations slow down.
Roadmaps shift.
Control shrinks.
Thatâs why strategic tools must stay governable.
#opensource#ITSM