SAIF SHOWKAT BHAT

[SAIF SHOWKAT BHAT @iamsaifbhatt]

I WILL NOT DROP THIS MATTER.
A customers money may be a small amount to a multinational corporation but the principle of accountability is not small.
@Uber_India, this is your opportunity to resolve the matter before it proceeds further.

[SAIF SHOWKAT BHAT @iamsaifbhatt]

@Uber_India @Uber A PARCEL TAKEN. A TRIP CANCELLED.
@Uber_India, despite CCTV evidence and restaurant confirmation your response is WE CANNOT HELP
Shameful! Refund my money and investigate. Consumer Commission and police complaint next. I WILL NOT BACK DOWN.

[SAIF SHOWKAT BHAT @iamsaifbhatt]

To everyone reading this: Think twice before trusting a platform with your belongings when its accountability mechanisms are being questioned.
Uber, your advertising promises convenience. Your customers deserve accountability.

[SAIF SHOWKAT BHAT @iamsaifbhatt]

Customers are not supposed to finance your failures.
I demand:
A complete refund.
A written explanation.
A proper investigation.
Preservation and review of the delivery partner’s trip and account records.
Appropriate action based on the investigation.

[SAIF SHOWKAT BHAT @iamsaifbhatt]

And to Uber, here is my question:

If your delivery partner takes a customer’s parcel and cancels the booking, and your support team refuses to resolve the matter even after CCTV evidence is provided, who exactly is accountable?

[SAIF SHOWKAT BHAT @iamsaifbhatt]

I am not declaring anyone guilty. I am demanding that the conduct be investigated and the applicable law be enforced.
My next steps include approaching the National Consumer Helpline, filing a complaint before the appropriate Consumer Commission and submitting a police complaint

[SAIF SHOWKAT BHAT @iamsaifbhatt]

4. BNS Section 316: Criminal breach of trust, including the applicable provisions relating to carriers, if the facts establish the offence.
5. BNS Section 318: Cheating, if dishonest inducement and the other required legal elements are established.9/10

[SAIF SHOWKAT BHAT @iamsaifbhatt]

by the grievance officer.
3. Bharatiya Nyaya Sanhita, 2023, Section 314: Dishonest misappropriation of property, if the required elements are established.
@Uber @Uber_India

[SAIF SHOWKAT BHAT @iamsaifbhatt]

1 Consumer Protection Act 2019 Section2(11) Deficiency in service including negligence or omission resulting in consumer loss
2. Consumer Protection E-Commerce Rules 2020Rule 4(5) Obligations relating to acknowledgement and redressal of consumer complaints7/10

[SAIF SHOWKAT BHAT @iamsaifbhatt]

cancel the booking and leave the customer to fight for their own money?
This incident raises serious questions about Uber’s accountability and its grievance-redressal process.
Let me make the legal position clear.

I am considering pursuing the following legal remedies,6/10

[SAIF SHOWKAT BHAT @iamsaifbhatt]

After all this evidence, its response was essentially: WE CANNOT HELP.
Seriously, @Uber_India?
What is the point of identity verification, PIN verification, tracking and customer protection if a delivery partner can collect a customer’s property,5/10

[SAIF SHOWKAT BHAT @iamsaifbhatt]

What followed was even more disappointing.
I contacted Uber Support repeatedly. I provided evidence, including CCTV footage, confirmation from the restaurant and details showing the delivery partner’s visit and collection of the parcel.
And what did Uber do?4/10

[SAIF SHOWKAT BHAT @iamsaifbhatt]

But instead of starting the delivery, he cancelled the trip immediately after taking possession of it. I waited for almost 50 minutes, completely unaware that the person entrusted with my parcel had already cancelled the booking and disappeared with it.3/10

[SAIF SHOWKAT BHAT @iamsaifbhatt]

This was a PIN-verified booking. The restaurant staff actually called me to confirm the delivery partner’s name. I checked his identity against the Uber app and explicitly authorised the restaurant to hand over my parcel. The delivery partner collected the parcel.2/10

[SAIF SHOWKAT BHAT @iamsaifbhatt]

@Uber_India: Is this what customer safety and accountability look like at @Uber
On 3 November, I booked an Uber Parcel service to collect food from Saleem’s Restaurant and deliver it to my home. 1/10

[SAIF SHOWKAT BHAT @iamsaifbhatt]

@seikowatches @SeikoJapan Apparently, buying a Seiko as a gift comes with an unexpected bonus doubts about its condition a faulty bezel within days and a retailer that goes silent when asked for answers Truly a premium experience. 6/6

[SAIF SHOWKAT BHAT @iamsaifbhatt]

This is unfair to a customer who trusted the brand and paid for a premium product. I trusted Seiko and expected better. Please look into this matter and help resolve it.5/6

[SAIF SHOWKAT BHAT @iamsaifbhatt]

I contacted the dealership once more explaining that this raised serious concerns about whether the watch was used mishandled or potentially counterfeit They assured me again but since then they have not responded.4/6

[SAIF SHOWKAT BHAT @iamsaifbhatt]

I gifted the watch However after just 3–4 days of use the recipient noticed that the rotating bezel was not functioning smoothly Since it was a gift he initially hesitated to complain. When I met him later and asked about the watch he told me about the issue.3/6

[SAIF SHOWKAT BHAT @iamsaifbhatt]

also provided an authentication certificate which reassured me although I still had concerns that the watch might have been used.I contacted the dealership, and they assured me that they were authorised sellers and would never engage in such practices trusting their assurance 2/6