Just checked the @Vitality_UK app after weeks of not bothering! Yep, still that insult of a cartoon dog scratchcard. Because nothing says “health & wellbeing” like gambling for <5% chance of a reward 🐶🎰💩
@ianmcweb@Vitality_UK They can’t even get the email right. The subject line states “A note for our Vitality's Managing Director”… should it not read “from” and not “for”.
@Vitality_UK get the basic rights. Why have you over complicated the rewards. This is a backward step.
Hi @Vitality_UK, your MD having to email customers to explain the “play for a chance to win” rewards we used to earn, says it all. Loyal users aren’t engaged, it’s confusing, unpopular, and honestly, comical.
Hi @Vitality_UK, the fact you keep replying to unhappy customers asking them to "call for more info" says it all. Loyal users aren’t engaged with the poor changes to Active Rewards. Nobody asked for a “chance to win.” It’s a downgrade, not an incentive.
Specifically @Vitality_UK, you halved the rewards for staying active and replaced them with a pointless game of chance. Picking 3 of 16 tiles to maybe get a reward isn’t engaging, it’s frustrating. A weak attempt to mask value cuts. Do you need me to be any more specific?
Specifically @Vitality_UK, you’ve halved the rewards for staying active, a great motivator gone. Now we play a random game, picking 3 of 16 squares to maybe get a reward. It’s not fun, it’s frustrating and demotivating. Just a gimmick to hide cuts for loyal members.
Specifically @Vitality_UK, replacing guaranteed rewards with a “fun” game where we pick 3 of 16 squares to maybe find a cartoon dog isn’t motivating, it’s insulting. You’ve halved the value and dressed it up as engagement. We’re here to be healthier, not play bingo.
Hey @JohnBishop100, just checking did East Anglia accidentally upset you? Maybe a Norfolk seagull stole your chips, or a Suffolk tractor made you late? We promise we’re lovely! But your tour seems to have swerved us completely… was it something we said? #LoveForEastAnglia"
Got home to find no stickers on any drinks or fries at @McDonaldsUK Gapton Hall. One sticker, Mozerella, sticks. Tried calling them and just rings and rings, and no one answers. Ordered tonight 14/10/23 16:57, Order Number: 067.