Hello, thank you for reaching out. We are sorry to hear your experience was not what you expected. We have invested in customer service to significantly reduce our wait times and to provide fast assistance to our clients. The best place to start is the Quick Support feature located in Client Portal: https://t.co/zqJiTQnMUi
We have Client Services Teams across the globe which can be reached by web ticket: https://t.co/pZWI40wUmE
We are also happy to answer general questions here. We would appreciate the opportunity to turn your experience around.
@iyerchandrru Hello, thank you for reaching out. If you are experiencing issues with a transfer request, please submit a ticket to Client Services via the Secure Message Center within the Client Portal so they can assist. https://t.co/ncbQNaIKRP
Hello, thank you for reaching out. Please review our detailed application requirements on our website: https://t.co/WjFyU1WgNk
Please review this FAQ for acceptable forms of documentation for Proof of Address: https://t.co/KDXkD1g4v5
If you continue to experience issues, please submit a detailed web ticket to Client Services so they can assist: https://t.co/pZWI40wUmE
We hope this is helpful!
Hello, thank you for reaching out. To see if a specific security is available on IBKR, you can view all of our products and exchanges here: https://t.co/kMUOFEXK9s
If the security is not listed, this may indicate that it is not available on IBKR at this time.
We are always expanding our offerings. You can request that a new product be added for trading by following this procedure: https://t.co/qv476RvA57
Hello, thank you for reaching out. If you are experiencing issues, we encourage you to follow up in the original web ticket so our Client Services team can assist: https://t.co/pZWI40wUmE
Please note that IBKR typically aims to respond to support tickets within 1-3 business days. Complex issues may require additional time for investigation and resolution. If an extended period of time has passed after submitting the ticket, please provide the ticket number in a private message so we can attempt to escalate it to Client Services.
@conradomota Hola, gracias por ponerte en contacto. Para más aclaraciones, por favor envía un ticket web detallado a Servicios al Cliente para que puedan ayudarte: https://t.co/ncbQNaIKRP
@kryoak3 Hello, thank you for reaching out. For further clarification, please submit a detailed web ticket to Client Services so they can assist: https://t.co/ncbQNaIKRP
Hello, thank you for reaching out. To see if a specific security is available on IBKR, you can view all of our products and exchanges here: https://t.co/kMUOFEXK9s
If the security is not listed, this may indicate that it is not available on IBKR at this time.
We are always expanding our offerings. You can request that a new product be added for trading by following this procedure: https://t.co/qv476RvA57
@SlowIsFast0 Hello, thank you for reaching out. For further clarification, please submit a detailed web ticket to Client Services so they can assist: https://t.co/ncbQNaIKRP
@ameshal425 Hello, thank you for reaching out. For further clarification, please submit a detailed web ticket to Client Services so they can assist: https://t.co/ncbQNaIKRP
@Kshsb783142 Hello, thank you for reaching out. The entity an IBKR account is under depends on the client's country of residence. Unless a client is relocating to a different country, it is not possible to change the entity an account is held by.
@Yogithebearish Hello, thank you for reaching out. Please note that we can only provide general guidance on social media. We will do our best to point you in the right direction.
We have Client Services Teams across the globe which can be reached by web ticket: https://t.co/ncbQNaIKRP
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@bull_jared39128 Hello, thank you for reaching out, and we're sorry to hear you are experiencing issues. For time sensitive trading inquiries, please submit a detailed web ticket to Client Services so they can assist you promptly. https://t.co/ncbQNaIKRP
@NBee007 Hello, thank you for reaching out, and we're sorry to hear you're experiencing issues. In this situation, we encourage you to submit a detailed web ticket to Client Services so they can assist: https://t.co/ncbQNaIKRP
@OgbeiEdward Hello, thank you for reaching out. If you are experiencing issues, we encourage you to follow up so our Client Services team can assist. You can find our phone support details here: https://t.co/T4dZfvQpGP
@Yogithebearish Hello, thank you for reaching out. If you continue to experience issues, please submit a detailed web ticket to Client Services so they can assist: https://t.co/Cbp38xV38U
We would appreciate the opportunity to turn your experience around.