@TMobileHelp In case anyone is following this saga, I slid into @TMobilehelp DMs as requested and they have not responded. @TMobile the box the phone came in sat out to dry all night and IT'S STILL MOIST!
@TMobileHelp It would sure be nice if I could just go to the local store and take care of this, but because we were previously Sprint customers and you haven't bothered to fully integrate us 5 years after merging it's not possible. No worries, we will change carriers as soon as we can.
@TMobileHelp You have had five years to integrate Sprint customers. You have not done so. I WANT to go into the store and get help from a human, in-person. You can't fix this with a phone call. And why was my phone box wet?!
Last week my husband was diagnosed with a brain tumor. The neurosurgeon is certain it is a glioma, and that some of the cognition he has lost in the past few weeks is permanent. We are in our early 40s. Trying to be hopeful, but our plans and dreams have all been ripped away.
*Leaving voicemail* "The squeaky wheel gets the grease, so thanks for being the squeaky wheel and now...uh...if you could call me back, that would be great." Glad I didn't end that thought with "I'm here to grease you up." God I hate voicemail.