Marci IDC

On the lookout for new tech and writing about trends in content and process software at IDC.

[Marci IDC @idcmarci]

Surprising the lines for Figma #Config2024 are still out the doors after the keynote. Huge event!

[Marci IDC @idcmarci]

Dylan announces AI features in Figma #Config2024 pulls in assets and sets themes

[Marci IDC @idcmarci]

Kicking off Figma Config event in San Francisco #config2024

[Marci IDC @idcmarci]

Canva has expanded its customer conference to the States with 3500 in LA and 1.5m online lots of announcements to redesign work with a redesigned workspace.

[Marci IDC @idcmarci]

🚀 Join me tomorrow for a webinar on 𝗨𝗻𝗹𝗼𝗰𝗸𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗩𝗮𝗹𝘂𝗲 𝘄𝗶𝘁𝗵 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲-𝗢𝗿𝗰𝗵𝗲𝘀𝘁𝗿𝗮𝘁𝗲𝗱 𝗚𝗲𝗻𝗔𝗜 𝗔𝗽𝗽𝘀! I will be chatting with a powerhouse of CX analysts. #CX Register now: https://t.co/CnmxOME4gL #AI #CX #GenAI

[IDC @IDC]

Insights into customer preferences – when used in the right situations – can create trust, loyalty and most importantly, revenue. https://t.co/10xo7rIeDi #IDC_CX #futureofcustomerexperience #empathyatscale

[IDC @IDC]

Customer-centric experiences are in demand and provide more than just loyalty. They can benefit your business long term. #IDC_CX, #DigitalSalesRooms https://t.co/090YJPOoUq

[IDC @IDC]

Over the next 3 years, adtech and martech vendors will have to evolve their data props beyond the data layer. Learn more with the Future of Customer Experience. https://t.co/F9kwiiJSgu
#datamanagement #IDC_CX

[IDC @IDC]

"Voice of the Customer" programs: Where are they today? More importantly, where are they going?#IDC_CX, #VoiceoftheCustomer https://t.co/z9CqVSv2Ao

[IDC @IDC]

East Meets West: What prevents social commerce from taking off outside of China? It's all a matter of trust -- or, in the USA, the lack thereof. #socialmedia #socialcommerce #marketplaces #Amazon #Meta #TikTok #IDC_CX https://t.co/bMHAvRU5Ix

[Marci IDC @idcmarci]

@IDC Lou Reinemann discusses the value of data in Voice of the Customer 3.0.
https://t.co/s1XcLdUBv7

[Marci IDC @idcmarci]

The digital world is reshaping how organizations build customer journeys using technology. Learn to gain competitive advantages & build positive customer experiences on our blog today. #IDC_CX, #customerexperience #customerjourney https://t.co/3IIsxQnzMD

[IDC @IDC]

As brands continue to accelerate their digital-first strategies, improving the Customer Experience (CX) is a top business priority. Join IDC’s webinar on May 24 to learn more about the Voice of the Customer. https://t.co/WG8DCn4CwS #IDC_CX

[Marci IDC @idcmarci]

For those in the D.C. area, I’m speaking at the FutureIT event on May 11 in Arlington, VA. My session is on How Generative AI and Other Emerging Tech Will Affect Customer Experience. Read more and register for this live event at https://t.co/MrDuZ9Oj34 #CIOFutureIT

[Marci IDC @idcmarci]

Busy delivering another Customer Experience webinar with my colleague Aly Pinder. Check it out here.

https://t.co/JPpqN8zC8l

[IDC @IDC]

Customer Data Platforms: Foundation for the Future of Customer Experience #IDC_CX, #customerdataplatforms https://t.co/B0qdSTLZYk

[Marci IDC @idcmarci]

Join me at 𝗜𝗗𝗖 𝗗𝗶𝗿𝗲𝗰𝘁𝗶𝗼𝗻𝘀 𝟮𝟬𝟮𝟯 𝗖𝗮𝗻𝗮𝗱𝗮 this week! Explore the most significant technology trends and gain strategic guidance on the tech issues impacting your business today and in the future. Register today: https://t.co/xioJ3awL5P

[Marci IDC @idcmarci]

From customer communications to empathy at scale, discussing how data is driving personalized experiences along the customer journey with an eye toward the Canadian market. https://t.co/gidPURPZsn

[IDC @IDC]

Are you ready for a cookieless future? #IDC_CX #cookielessfuture #customerexperience

[Marci IDC @idcmarci]

@davidmwallace delves into customer data platforms at #IDCDirections big future in the value of customer relationships