IHG Service

Providing 24/7 service and support for IHG Hotels & Resorts. True Hospitality for Good. Send us a Direct Message!

[IHG Service @IHGService]

@MarcT_Financial Thank you for reaching out. Upon review, we located your previous case and confirmed a response was provided. Our records also show the account was closed following your request at that time. For further assistance, please email [email protected].

[IHG Service @IHGService]

@craigd1406 We’re very sorry to hear about your experience at Holiday Inn Express Chester Racecourse. Pls send us a direct message with your reservation details. Kindly include the name on the booking, phone #, email address, or your IHG One Rewards member #. - Jom https://t.co/2rT0l9N9Cu

[IHG Service @IHGService]

@Mike_Cronkhite Hi, we’re very sorry for the TV issue and the lack of communication at check-in—that’s not the experience we want for our Diamond Elite members. We’ve escalated this with the hotel management for urgent review. We appreciate your patience and loyalty.

[IHG Service @IHGService]

@wzjxva110011 Hi! Thank you for staying with us. I'm sorry to learn about your experience. Mind sharing your complete reservation details via DM, so I can check this for you?
Thanks. -Kyla https://t.co/2rT0l9N9Cu

[IHG Service @IHGService]

@noneyaszus Hello! We'd appreciate the opportunity to look into this matter further. Use the Direct Message button and send us a message with your IHG One Rewards membership, email and phone number on the account. https://t.co/2rT0l9N9Cu

[IHG Service @IHGService]

@falcons05 @SDembraski Thank you for bringing this to our attention. We apologize for the inconvenience this has caused. To help me address your concern, kindly DM me your IHG One Rewards number, full name, phone number, email, and/or reservation details. I'll take it from there. Thanks. ~Sarah https://t.co/2rT0l9N9Cu

[IHG Service @IHGService]

@MichaelAumock Hello, Michael! Thank you for choosing IHG Hotels & Resorts!

I am sorry for the inconvenience this may have caused. Please send us a DM with the specific hotel brand and location, so we can assist. Please include the name on the booking and stay dates. Thank you. -Clay https://t.co/2rT0l9N9Cu

[IHG Service @IHGService]

@mann53316005 We’re sorry to hear about your experience and the inconvenience caused. To assist you further, could you please DM us your full reservation details (name on booking, confirmation #, phone #, email address, hotel location, and stay dates)? Thanks! - Jom https://t.co/2rT0l9N9Cu

[IHG Service @IHGService]

@naomigingold We’re very sorry to hear about this situation. We take this matter very seriously. To help us proceed, please send us a private message with your full name, reservation number, stay dates, email address, and any additional details about the missing item.

[IHG Service @IHGService]

@Aprille1104 Hello Aprille,
Our records indicate that the reservation is still active. Kindly contact the third‑party booking provider or the hotel for additional support at 971 02 656 4000 or email [email protected]. Thanks! - Jom

[IHG Service @IHGService]

@Aprille1104 Hi there, thank you for reaching out. Upon checking, we can confirm that your booking is currently showing as active in our system. For further assistance we kindly advise contacting the hotel directly. They’ll be in the best position to assist you further. Ron

[IHG Service @IHGService]

@MarthaCox123 Please try to contact us at https://t.co/bw1xC5c44m or via our chat service on our IHG website https://t.co/vTYxEMNKz8 https://t.co/2rT0l9N9Cu

[IHG Service @IHGService]

@MarthaCox123 We'd appreciate the opportunity to look into this matter further. Please DM us your complete reservation details. Looking forward to your response. Thanks! https://t.co/2rT0l9N9Cu

[IHG Service @IHGService]

@hatchr Hi, we’re truly sorry for your experience at Candlewood Suites Pittsburgh-Cranberry. Please DM us your full name, email, phone, stay dates, and confirmation number so we can assist.

[IHG Service @IHGService]

@fortunetleeme Thanks for sharing, @fortunetleemee! 😊 We're glad you're enjoying our points offers.

[IHG Service @IHGService]

@Binky_2301 We'd appreciate the opportunity to look into this matter further. Use the Direct Message button and send us a message with your IHG One Rewards membership. Alternatively, you can email to [email protected] to contact our InterContinental Johannesburg O.R.Tambo Airport https://t.co/2rT0l9N9Cu

[IHG Service @IHGService]

@FreddyJ_King Hi there,
Thank you for reaching out and letting us know about your concern. I’ll be happy to look into this for you. Please DM us your reservation details (name on the reservation, dates of stay, hotel location) along with your account and contact information.
~Glaiza https://t.co/2rT0l9N9Cu

[IHG Service @IHGService]

@Jake02708791 Hi Jake, we’re sorry for the inconvenience.
Please DM us your account details, so we can look into this and assist further.

[IHG Service @IHGService]

@Waltronz Hi, I'm sorry to learn that you had this experience. To help you further, please DM us with the following information.
-IHG One Rewards account number:
-Full name:
-Email address:
-Contact number:
-Details of the reservation (confirmation number)

Regards,
Kazer

[IHG Service @IHGService]

@StuartKleinman Hi StuartKleinman, We appreciate you as an IHG® One Rewards member. Please follow & DM IHGService details about your concern & send us the following so we can further assist?
-IHG One Rewards account number:
-Complete name:
-Email address:
-Phone number:
Thanks- Jegz