i Kop

Sorry, but I'm not apologising

[i Kop @ikop]

Supervisor? Escalate? So sorry, back to the infinity strummer and digi-something ad. Annoying? AF 🤣🤩👍🥂🥴

[i Kop @ikop]

I need a little talk with @StandardBankZA

Tried to make a trivial dashboard change on my app.

5 chats and 3 calls and 2 hours of my precious life lost

Nobody could help me do this.

Seriously. This sucks. I’m leaving you. I had enough of that strumming guitar. Tsek!

[i Kop @ikop]

“Let me transfer you to our specialist.” 😂🤡 BUT BUT BUT what they don’t tell you:
AS SOON AS IT SNOWS IN HELL 😜😇😂

[i Kop @ikop]

Did I leave out donkey testicle? Sorry. 🤡

[i Kop @ikop]

So I phoned 🤬

My ticket wasn’t even at “technical”

Everyone on holiday? 😫🤡🥴💩

[i Kop @ikop]

Dear @VoxTelecom @vumatel @Vumatel_TBK @VUMA_CityBowl

I have a fresh 23h old fibre outage.

Any update? Because emails, WhatsApp’s and portal updates DO NOTHING do fix it.

And where are my credits for the last outage?

[i Kop @ikop]

AND DO NOT ASK FOR DM’S. You have all my details.

NO NEED TO CALL ME EITHER!

Just fix it. I’ll notice. 🤬

[i Kop @ikop]

@vumatel @VoxTelecom Okay thanks everybody. It’s UP. You guys really have to look at what is going on with your ticket system. Emails/whatsapp and phone interactions are not in sync. You have wasted a lot of your own time and money for no reason. It seems chaotic and surely costs you money.

[i Kop @ikop]

So @vumatel came to install at the neighbors and broke my cable 36h ago.

[i Kop @ikop]

@vumatel The line went down AGAIN 2pm

4th time this week

I thought you knew?

🤬 Ticket 00569841

@VoxTelecom

[i Kop @ikop]

@ICASA_org @vumatel Will you be in a position to provide answers to very reasonable questions after a week of Internet hell caused by you, the fibre co.

[i Kop @ikop]

@VoxTelecom I want to know what happened, who did it, why it happened, and what you will be doing to avoid a repeat of this absolutely lamentable, pathetic own goal. @vumatel

[i Kop @ikop]

@VoxTelecom The only feedback needed is for the link to be restored @VUMA_CityBowl @vumatel

PRONTO. PLEASE. SUGAR ON TOP

@

[i Kop @ikop]

@VoxTelecom @vumatel Lovely. Just bee-yoo-tee-fool. A Fresh Ticket from @vumatel @Vumatel_TBK @VUMA_CityBowl

Does this mean you have ANOTHER THREE DAYS to fix it? So clever! 🤬🤬🤬🤬

[i Kop @ikop]

@VoxTelecom JUST DO SOMETHING SO @vumatel LEAVES IT ALONE WHEN ITS UP!

[i Kop @ikop]

@VoxTelecom Dear @ICASA_org

I am having extreme problems with the fibre service from @vumatel

My line has just gone down for the fourth time in this week This is having an impact on income and studies. I have to spend an inordinate time on X as normal contacts work very slowly. Help.

[i Kop @ikop]

@VoxTelecom @vumatel THE FOURTH TIME THIS WEEK

[i Kop @ikop]

@VoxTelecom IT JUST WENT DOWN AGAIN @vumatel

[i Kop @ikop]

@VoxTelecom I want to know what happened, who did it, why it happened, and what you will be doing to avoid a repeat of this absolutely lamentable, pathetic own goal. @vumatel

[i Kop @ikop]

@vumatel Anyone interested: it seems Vuma uses twitter posts as a quality metric and evades end users by fobbing them off with redirection to the ISP. Thanks again Elon! @elonmusk

[i Kop @ikop]

@vumatel No. You can refer to my ISP tickets. I’m starting to think it’s a practical joke now. Pathetic. Not recommended. Useless.

[i Kop @ikop]

@VoxTelecom I just don’t understand why a call is necessary. There’s SMS, email, WhatsApp. You have those details.

Ps. I see no missed calls.
Pps. It’s easy to see when your network goes down when you’re streaming something

This has been a most disconcerting disruption of my service.