@davinderpratap_@SamsungIndia@SamsungMobile My request was denied because my device was over 3 yrs. When I inquired, I was initially told it was due to physical damage. However, upon further discussion, and after confirming there was no physical damage, I was informed that it was outside the three-year replacement policy.
The flagship experience from Samsung 🤡
Device was purchased more than 3 years back.
So no screen replacement according to their stupid policy.
Device S22 Ultra
I wouldn't recommend spending more than 1lac rs on their flagships.
After 6 months of waiting for a green line to appear (as advised), Samsung now says I'm ineligible due to minor scratches & a few days past 3 years.
If your display policy is this rigid, just say "it'll never be replaced" up front.
Goodbye Samsung. Loyalty deserves
@SamsungIndia
🏆Over the past 250 days, I’ve accomplished something I’m truly proud of: Helped ~15 people save approx. INR 3,00,000 by securing free screen replacements for Samsung’s green line issue, at no extra cost to them. 🏆
My goal was to turn a frustrating experience into a solution that benefits others, and I’m honored to have made a real difference.
It all started in Q3 2024, when my own Samsung device developed a green line after a routine update. As someone who’s been a loyal Samsung user for decades, I felt deeply let down by this unexpected flaw.
I’ve trusted Samsung for nearly all my gadgets over the years and confidently recommended their products to hundreds of people. They’ve usually delivered outstanding quality, until this moment, when that trust was put to the test.
Naturally, I expected a quick and fair resolution. Instead, Samsung’s response was disappointing, they quoted me INR 31,000 for a repair, even though my device had no physical damage. It didn’t sit right with me, and I knew I couldn’t let it go.
When the usual support channels didn’t help, I refused to give up. I persistently contacted service centers, engaged with their social media teams, and even escalated my case to the CEO’s desk, determined to find a solution.
After 35 days of relentless effort, persistence paid off: Samsung finally agreed to replace screen for free. It wasn’t just relief, it was proof that sometimes, refusing to give up actually works.
But then I started scrolling through forums and Twitter, and my heart sank. So many other folks with S-series & Fold devices were stuck with the same green line, the same runaround, and no help in sight. Some were coughing up cash they shouldn’t have had to spend, and it hit me: I can’t just sit here with my fixed phone and pretend this isn’t happening.
That’s when I decided to step in. I started reaching out to affected users through direct messages, sharing what I’d learned about Samsung’s policies to guide them toward their own free replacements. It felt like the right thing to do.
One by one, people began seeing results, successes that proved how powerful persistence and a little support can be. Watching others benefit from my experience has been incredibly rewarding.
Right now, I’ve helped around 20 users, and for anyone with a device bought in India, we’re batting 100%. Every single one got their screen sorted, no charge. Honestly, it’s just been a lot of trial, error, and cheering each other on.
Got an opportunity to help very own Dr. Strange of CC community @cards_wizard too.
Why’d I keep going? Honestly, it’s personal. Having recommended Samsung to so many people over the years, I felt a personal responsibility to make this right. I couldn’t stand by while others I’d influenced faced the same frustration I did, I had to act.
Samsung messed up here, no sugarcoating it. But I’m not done helping the folks. Still fired up, and I’ll keep plugging away for anyone who needs it.
If you or someone you know is dealing with this green line issue, please don’t hesitate to reach out. I’ll try my best to provide the dedicated support they need to get through this. @tarunvats33@SamMobiles@8ap@DealBeeOfficial@GyanTherapy
@SamsungIndia@SamsungMobile I am deeply disappointed by the recent service experience that resulted in the loss of my loyalty as a fifteen-plus-year customer. The appearance of an unexplained green line on my S22 Ultra, despite no fault of my own, and the subsequent denial of a
replacement due to the device exceeding the three-year warranty policy, suggests a concerningly short lifespan for your flagship product. Confirming i wont invest in your ecosystem and encourage other as well to reconsider.
I am forced to approach the consumer court.
@SamsungIndia@SamsungMobile I am experiencing a horizontal line issue near the camera cutout after a recent software update. I would appreciate a prompt resolution; I have been a loyal Samsung customer for the past 15 years. Could you please assist me?
@SamsungIndia@SamsungIndia It is disappointing to learn that, despite 15 years of brand loyalty within the Samsung ecosystem, my recent inquiry has not received a response. I expect a prompt reply to my direct message and am concerned by this level of customer service.
Dear @Swiggy,@SwiggyCares I placed an order, but unfortunately, it appears to have been picked up by the wrong person. I have been waiting for an hour for my delivery, and I am quite disappointed with the service.
The 75 rupee guarantee does not seem to apply in this instance, which makes me question the value of my BLCK subscription. I would appreciate a refund for this usless subscription. Its not about the money but the false promise you make @jagograhakjago