IZ

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[IZ @imehuss]

@bookingcom Everytime I contact your support the call cuts mid convo, none of your agents call back. Just such a waste of time!! Its regarding a reallocation because my previous booking was cancelled by you guys 👎🏼👎🏼

[D-ray @PUTYOUON2LANI]

Let Kehlani look up at me like that..

[mel @urfavoritemel]

“can you change this song, i don’t like kehlani.”

[SUMMER WALKER @IAMSUMMERWALKER]

DETROIT AND NEW YORK! Tickets ON SALE NOW! 🤍 https://t.co/b4P2ygY1En

[IZ @imehuss]

@virginmedia They literally told me to pay my bill I explained it was incorrect and there incapable of helping further. And literally wasted an hour of my time… he also was in agreement of the contract price yet why is the bill not correct then. It was like talking to a brick wall!

[IZ @imehuss]

@virginmedia such cr*ap customer service. Been overbilled over 15 months contacted endlessly over that duration and nothing firm has been done. Is head office the only solution?😡😡

[IZ @imehuss]

@virginmedia My services are suspended bcs bill incorrect. Im unable to do my work from home?!!! Is it acceptable to be effecting my income

[IZ @imehuss]

@virginmedia So whats the next protocol….

[IZ @imehuss]

@virginmedia I asked for your head office info not the complaint process form that your team has already closed TWO if mine without getting a response from them…🙄. Please provide me with head offices address not another worthless link. Patience is running very thin

[IZ @imehuss]

@virginmedia Can i ask what’s head offices address and number please? As this is becoming an absolute piss take… this is just unacceptable.

[IZ @imehuss]

@virginmedia I’ve just done that what a waste of my time. They lack understanding it’s clearly a cs that isnt based in the uk. They completely lack understanding of the situation. Disgusting customer service 😡😡👎🏻

[IZ @imehuss]

@virginmedia Have u not been reading the chat?!! Why the hell would i recall you guys when i was hold for 1h40mins and NOTHING was done!! Such a sh!t show🙄🙄😡😡

[IZ @imehuss]

@virginmedia Monthly, despite the agreed contract price never being the issue. You keep not deducting the bill with the monthly rolling credit and then late payment charges roll on too because no one ever sorts it!😡😡WHY ARE YOU NOT HELPING!!!!!

[IZ @imehuss]

@virginmedia @virginmedia ^^^ are you purposely ignoring the thread of tweets i’ve sent to you?!!!

[IZ @imehuss]

@virginmedia Please arrange to have a manager call me!! I have been promised a manager call back soooooo many times and NEVER has a call come thru. Your company just don’t give a sh!t and that’s the bottom line. This is so so sickening.

[IZ @imehuss]

@virginhelp How can i go about someone senior contacting me. Virgin Media are incapable of helping me with an issue they are unable to amend for 13 months. No one has put there foot down to help. I have been promoting manager call backs endlessly. NOTHING. It’s becoming abusive👎🏻

[IZ @imehuss]

@virginmedia Under my account from the virgin website under complaints.

[IZ @imehuss]

@virginmedia Here’s the screenshot that shows it was closed before it even reached a colleague!

[IZ @imehuss]

@virginmedia Please refer to my picture as proof. WTH would i raise another complaint. I spent hours trying to write the whole complaint story and will most certainly NOT be wasting my time again. Think its about time trading standards look into this abusive customer service!