@SamsungIndia 5/ Left without a fridge, I had to buy a new one out of pocket. I demand a free repair with warranty or a fair 60-70% refund. Have a senior officer DM me within 48 hrs, or I am taking this to Consumer Court. #ConsumerCourt#SamsungIndia#badexperience
Left without a working fridge, I had to buy a new one out of pocket. @SamsungIndia, I expect a fair 60-70% refund or a free repair with a warranty. Don't send automated replies—have a senior grievance officer contact me. Otherwise, heading straight to Consumer Court.
@SamsungIndia 4/ Service handler Umesh was rude & dismissive—just wanted to close the ticket. Escalated to supervisor Monisha who promised to increase the refund, but she has completely ghosted me. Zero follow-up. Just empty promises to get me off the phone. #SamsungIndia#CustomerPlight
@SamsungIndia 3/ Next, Samsung offered a measly ₹13k refund on my ₹89k premium fridge, citing a "7-8 year depreciation" policy. Using depreciation to justify a 15% refund on a high-end product that failed early due to manufacturing defects is totally unjust. @SamsungIndia#BadService
@SamsungIndia 1/ After it broke, 1st engineer just took photos, said "no issues," & ordered a nitrogen test. 2 days later, a 2nd engineer found no external leaks & called it an "irreparable internal defect." Complete incompetence in diagnosis. Ticket: 4436077337 @SamsungIndia#ConsumerRights
@SamsungIndia Shocked by @SamsungIndia's unfair policies. Paid ₹89k for a premium fridge in 2019, expecting reliability. It failed prematurely, & I'm met with incompetence & an unacceptable resolution under Ticket: 4436077337. A thread on how loyalty is rewarded.
@snitchindia I have placed an order of two shorts and two pants and the products i received were two shorts and one pant.
Also the product I received are not the ones I ordered and you have sent me a product that is not of my size. Below are the screenshots.
#badservice
Also, when I reached out to support, they have sent me refund of 1k where I paid 5k for all the products that I ordered. But. The products i received are all faulty and wrong.
This is not at all fair for the customers and I would atleast want the full refund to my bank account.
@akula_srivani Even though BJP was on the losing side, your performance was extraordinary here. If this is the situation only in one booth then just imagine what would be the situation if this was presented in all other booths
@AmazonHelp I got a mail to fill the survey if the amazon executive resolved ur issue for the escalation made from me on twitter. But, no one contacted me to resolve the issue.what is happening?