Immigration Services | Kenya

Official X account for the Directorate of Immigration Services | Kenya

[Immigration Services | Kenya @ImmigrationDept]

Extension of deadline to phase out old generation passports.

[State Dept for Immigration & Citizen Services @C_ServicesKE]

We are wrapping up our Mashujaa Thematic Week with pride and gratitude!

It was a pleasure to serve you, our citizens, as we engaged with you, shared information, offered guidance, and brought our services closer to you during the Mashujaa Thematic Week. 🇰🇪

A heartfelt thank you to our teams across all our directorates: @Sajili_IDKe , @crs_kenya , @ImmigrationDept , @NpdmDirectorate , @Serv_BilaStress and @DRSKenya for their dedication and teamwork throughout the week. Together, we honour our heroes through service. 🤝

Have a listen! 📹

#MashujaaThematicWeek #CelebratingOurHeroes #ServiceToThePeople

[State Dept for Immigration & Citizen Services @C_ServicesKE]

One more day to go! 🇰🇪

Our participation in Mashujaa Thematic Week at Eldoret National Polytechnic concludes tomorrow. Come engage with teams from our directorates and get assistance with:

✅ National ID issuance and fingerprint notifications.

✅ Birth registration and birth certificate applications, plus information on electronic birth and death notifications.

✅ Passport applications and issuance.

✅ eCitizen registration and customer support.

✅ Updating personal details in the National Register.

✅ Guidance on refugee registration, status determination, documentation, protection and support services.

Visit our exhibition stands today or tomorrow, let us help you access the services you need. Karibuni!

#MashujaaThematicWeek #CitizenServices #ServiceToThePeople

[State Dept for Immigration & Citizen Services @C_ServicesKE]

As part of the National Mashujaa Thematic Week Celebrations, our PS, Dr. Belio Kipsang, joined John Wambua, Senior Assistant Director, KWS Western Conservancy; Francis Ndiema, HSC, (SAIG), Directorate Investigations Bureau[IB] at DCI; and Kennedy Nyaiyo,MBS - Secretary, Border Management Secretariat[BMS], for a panel discussion at Eldoret National Polytechnic on “Borders, Wildlife and Transnational Crime: Securing Kenya’s Frontiers and National Heritage.”

During the discussion, Dr. Kipsang highlighted our role in safeguarding Kenya’s borders through identity registration, issuance of secure identification and travel documents, and immigration services. These services support accurate identity verification, facilitate lawful travel and trade, and strengthen efforts to combat transnational crime and protect our national heritage.

Alongside the panel discussions, our teams from @NRBKitambulisho , @crs_kenya , @NpdmDirectorate , @ImmigrationDept , @DRSKenya and @Serv_BilaStress are offering services at dedicated exhibition booths, including guidance on identity and civil registration, passport applications, immigration and refugee services, and accessing Government services through eCitizen. The exhibitions run from 12th to 17th October under the theme “Ngao Yetu, Ustawi Michezoni na Uchumi Bora.”

Accompanying the PS were eCitizen DG, Amb. Isaac Ochieng and NRB, Secretary Mr. Gilbert Kitiyo. Other senior Government officials included Dennis Itumbi, HSC, Head of Presidential Special Projects and Creative Economy; David Mlamba, HSC,(SACG), NYS; and Adamson Bungei, Director, KNFP-SALW, among others .

[IOM Kenya @IOMKenya]

Can you spot a fake passport?👀

IOM #Kenya & @ImmigrationDept strengthened travel document examination skills among frontline officials from Moi & Malindi International Airports to detect fraud, counter irregular migration & combat migrant smuggling with support from @UKinKenya

[State Dept for Immigration & Citizen Services @C_ServicesKE]

🇰🇪 We are bringing citizen services closer to you this Mashujaa Thematic Week!

Through our directorates, @Sajili_IDKe , @crs_kenya ,@ImmigrationDept , @Serv_BilaStress , @NpdmDirectorate and @DRSKenya , we are participating in the Mashujaa Thematic Week celebrations, co-hosted by Uasin Gishu, Elgeyo-Marakwet and Nandi counties under the theme of Security, Sports and Economy.

Our teams are offering the following services and support at the Eldoret National Polytechnic.

✅️National ID services: issuance and fingerprint notifications.

✅ Birth registration and birth certificate application services, alongside the rollout of electronic birth and death notification in hospitals across Elgeyo-Marakwet, Nandi and Uasin Gishu counties.

✅ Passport application and issuance services.

✅ Onboarding of new eCitizen users and customer service support to help you access government services online.

✅ Updating personal details in the National Register.

✅ Information and sensitisation on refugee registration, status determination, legal documentation, protection and available support services.

Visit our exhibition stands to engage directly with our officers, ask questions, understand service requirements and receive assistance. As we celebrate our heroes, we remain committed to accessible, inclusive and citizen-centred service delivery. Karibuni!

#MashujaaThematicWeek #CitizenServices #ServiceToThePeople

[State Dept for Immigration & Citizen Services @C_ServicesKE]

Today marks the final day of Customer Service Week! 🎉 Under the theme “Extra Mile: Transforming Public Service through Customer Service Excellence,” we celebrate our dedicated staff and thank the citizens we serve for their trust and valuable feedback.

As the celebrations conclude, our commitment to going the extra mile in delivering responsive, respectful, and citizen-centred services continues.

🎥 Take a look at this video snippet capturing highlights from our Customer Service Week celebrations!

#CustomerServiceWeek #ExtraMile #TransformingPublicService #CustomerServiceExcellence

[State Dept for Immigration & Citizen Services @C_ServicesKE]

Day 5 of #CustomerServiceWeek2026! 🇰🇪

This morning, we feature the Directorate of Immigration as we go the Extra Mile in delivering excellent, efficient and citizen-centred services.

Visit our booths to make inquiries, access services and get assistance.

#ExtraMile #CustomerServiceWeek2026

[State Dept for Immigration & Citizen Services @C_ServicesKE]

The Principal Secretary, Dr. Belio R. Kipsang, today held a consultative meeting with leaders from Turkana County to deliberate on matters relating to National Identity Card registration and access to registration services.

The engagement focused on addressing challenges affecting registration and strengthening access to identification services for eligible citizens across the county.

The State Department remains committed to ensuring accessible, efficient and inclusive registration and identification services for all Kenyans.

[State Dept for Immigration & Citizen Services @C_ServicesKE]

Happy Customer Service Week 2026!

We invite you to visit our service points and access the services you need. Together, let’s go the Extra Mile in serving you with excellence.

#CustomerServiceWeek2026 #ExtraMile

[State Dept for Immigration & Citizen Services @C_ServicesKE]

Every citizen deserves to be heard, supported and served with dignity. This Customer Service Week, we are going the Extra Mile to bring that commitment to life.

@PS_SDICS Dr. Belio R. Kipsang and Heads of Directorates engaged with citizens and staff at the State Department for Immigration and Citizen Services booths at Uhuru Park, appreciating staff dedication and hearing citizens’ experiences firsthand.

The feedback shared helps us improve how we serve, making services more accessible, responsive and efficient.

Visit our booths at Uhuru Park this week for registration services, guidance and support.

#CustomerServiceWeek2026 #ExtraMile

[State Dept for Immigration & Citizen Services @C_ServicesKE]

Karibuni Uhuru Park! 🇰🇪

Customer Service Week celebrations are ongoing, and our teams from @Sajili_IDKe , @crs_kenya , @ImmigrationDept , @IPRS_KE and @Serv_BilaStress are on hand to welcome you to our booths.

In line with this year’s theme, “Extra Mile: Transforming Public Service Through Customer Service Excellence,” we are going the extra mile to answer your questions, guide you on our services and listen to your feedback.

Visit our booths today. We are here to serve you!

#CustomerServiceWeek2026 #ExtraMile

[State Dept for Immigration & Citizen Services @C_ServicesKE]

As we prepare for Customer Service Week, we celebrate the people we serve and reaffirm our commitment to making every interaction across @Sajili_IDKe , @crs_kenya , @ImmigrationDept , @DRSKenya , @Serv_BilaStress and @IPRS_KE responsive, respectful and helpful. Going the extra mile for you! 🇰🇪

#CustomerServiceWeek2026 #ExtraMile #CitizenCentredService

[State Dept for Immigration & Citizen Services @C_ServicesKE]

2 Days to Go! 🎉

Join us at Uhuru Park from 5th to 9th October for Customer Service Week 2026 under the theme “Extra Mile: Transforming Public Service through Customer Service excellence ”

Engage with our teams from @crs_kenya , @Sajili_IDKe , @ImmigrationDept , @IPRS_KE , @DRSKenya , and @Serv_BilaStress , learn about our services and share your feedback as we go the extra mile to serve you better! 🤝

#CustomerServiceWeek2026 #ExtraMile

[State Dept for Immigration & Citizen Services @C_ServicesKE]

Principal Secretary Dr. Belio R. Kipsang today appeared before the National Assembly Committee on Regional Integration to respond to questions on the legal and administrative processes governing the acquisition of Kenyan citizenship and the issuance of identification documents.

The Principal Secretary assured the Committee that these processes are firmly anchored in the Constitution of Kenya, the Kenya Citizenship and Immigration Act, 2011, and the relevant regulations. He noted that the State Department works closely with the National Intelligence Service and the Directorate of Criminal Investigations to undertake the necessary security checks and ensure that passports and other documents are issued only to eligible persons in accordance with the law.

Dr. Kipsang further highlighted that the removal of vetting barriers has enabled eligible residents to acquire national identity cards more easily. He reaffirmed the State Department’s readiness to engage with the Committee, address emerging concerns and provide any additional information required.

He was accompanied by the Director General for Immigration Services, Ms. Evelyn Cheluget, the Director General for eCitizen Services Amb. Isaac Ochieng , the Acting Secretary for Administration Mr. Serser Chelulei, and other senior officials from the State Department.

[State Dept for Immigration & Citizen Services @C_ServicesKE]

The Chief of Staff of the International Organization for Migration (IOM), Mr. Abdiker Mohamed, today paid a courtesy call on the Principal Secretary, Dr. Belio Kipsang, to discuss the outcomes of the Second International Migration Review Forum (IMRF) 2026 and strengthen collaboration on migration governance.

Mr. Mohamed commended Kenya’s leadership in migration management, citing its progressive policies, commitment to refugee hosting, implementation of the Shirika Plan, and strong partnership with IOM. Discussions highlighted the need for robust frameworks to regulate labour migration, protect Kenyan workers abroad, and promote fair labour standards and stronger safeguards for migrant workers across the East African region.

Dr. Kipsang reaffirmed Kenya’s commitment to regional and global migration initiatives, emphasizing the importance of integrated migration data systems to improve coordination, support evidence-based policymaking, and enhance migration management.

Director General for Immigration and Citizen Services, Madam Evelyn Cheluget, alongside officers from NCM, briefed the meeting on the Global Compact for Migration review process and the adoption of the IMRF 2026 Progress Declaration, which reaffirmed global commitments to safe, orderly, and regular migration.

Mr. Mohamed was accompanied by IOM Head of Mission Ms. Namayugu and Programme Officer Mr. Ethan Way. The meeting reaffirmed the shared commitment between Kenya and IOM to advance effective migration governance, protect migrant rights, and maximize the developmental benefits of migration.

[State Dept for Immigration & Citizen Services @C_ServicesKE]

PS, Dr. Belio Kipsang delivered the keynote address during the sensitization forum for National Government Administrative Officers (NGAOs) from the eight sub-counties of Busia County. The session, held at Busia Breeze Hotel, focused on the revised National Registration guidelines and sought to equip NGAOs with the knowledge and tools to enhance efficiency in service delivery and ensure all eligible Kenyans can access registration services.

Dr. Kipsang emphasized the vital role of NGAOs in public sensitization, civic responsibility, and documentation of citizens. He highlighted reforms in border counties and Northern Kenya that have streamlined the issuance of identity documents, easing challenges that previously forced residents of border communities and individuals with cross-border family ties to undergo lengthy bureaucratic processes. These barriers had denied many youth and adults opportunities to open bank accounts, secure employment, enrol in higher learning institutions, and access essential services such as those offered by the Social Health Authority (SHA).

The PS also called for urgent measures to clear the backlog of uncollected IDs in Busia County, currently standing at 4,487—comprising 1,610 NPR IDs and 2,877 others. NGAOs welcomed the initiative, noting its potential to strengthen public awareness and improve service delivery within communities.

Also present were Busia County Commissioner Stephen Orinde and Heads of Directorates from the State Department for Immigration and Citizen Services.

[Immigration Services | Kenya @ImmigrationDept]

Congratulations to the Director General of Immigration Services @Evelyn Cheluget, on being crowned the East Africa Public Sector Leadership Superwoman Award Champion for the year 2026.

[Immigration Services | Kenya @ImmigrationDept]

The DG dedicated the award to all immigration officers and staff across the country who work diligently to safeguard our borders, enhance service delivery and protect national security.

[Immigration Services | Kenya @ImmigrationDept]

The event brought together influential women leaders from across the region to celebrate exellence, resilience and transformation leadership under the theme; 'Breaking the Glass ceiling and leading ahead'