Vikash Kumar Mandal

Sr. Salesforce Engineer @Salesforce | LWC & Apex Expert | Agentforce | AI & JavaScript Enthusiast | 🔥 Building Scalable solutions

[Salesforce @salesforce]

We stress-test our software on the most demanding, high-maintenance customer we could find: ourselves.

75,000 Salesforce employees run our products in our real jobs before those products reach you. We file tickets. We query in multiple languages. We break things no roadmap anticipated.

We call ourselves Customer Zero. Here are four things we've learned by being our own beta testers:

1. Start where nothing exists yet - Pick an operational area with a genuine business need and no current solution. No process to disrupt, no legacy baseline to defend. If the pilot stumbles, you haven't damaged trust in a system people already depend on.

2. Know your human baseline - We don't expand an agent past its release ring until it clears 70% accuracy, measured against the people it's replacing. Then we make it harder, writing new test cases from real support data. Last year's excellent becomes this year's floor.

3. Earn the easy wins first - Our internal IT agent started with the simplest job available: answering knowledge questions. It handled 30% of them almost immediately. That early result bought the credibility to attempt the complicated workflows.

4. Build into the flow of work - Put agents where people already spend their time. If adoption depends on changing daily habits, it won't happen.

Which of these four is hardest where you work?

The receipts:
- Our internal IT agent climbed from a 76% satisfaction score to 90%. That didn't happen overnight. It happened over 18 months of subjecting it to our own real-world problems.
- Our Help Agent has handled more than 4 million conversations and resolves close to 70% without a human. Now we're targeting 80% by the end of the year.
- A device-matching problem our own employees exposed became Agentforce Graph, which customers now get out of the box.

The full story on Customer Zero: https://t.co/OnMnqwhmEB

[Vikash Kumar Mandal @imvkmandal]

@salesforce 🚀

[Marc Benioff @Benioff]

We just closed FY26, the biggest year in Salesforce history, and favor FY27 Guidance ! 🚀

FY27 Guidance: $46.2B revenue, 34.3% Non-GAAP Operating Margin, 20.9% GAAP Operating Margin

- $41.5B revenue (+10% Y/Y)
- 34.1% Non-GAAP (+110 bps y/y) & 20.1% GAAP operating margin 
- $15B Operating cash flow (+15% y/y) 
- $72.4B Total RPO (+14% y/y) 

Here's the thing: every AI agent needs somewhere to land. The data, business rules, and a conversational layer for humans & agents.

That place is Salesforce. No one is delivering more agents for the enterprise than us. 

Let me tell you what's happening 🧵

Check out the full results: https://t.co/Nbofi6JUos

P.S. This isn’t my first SaaSpocalypse

[Vikash Kumar Mandal @imvkmandal]

@bnbhao Interested

[Vikash Kumar Mandal @imvkmandal]

@JobFound5 Interested

[Vikash Kumar Mandal @imvkmandal]

@JobFound5 Interested

[Vikash Kumar Mandal @imvkmandal]

@lankndank Is there any openings for Salesforce Engineer? Are you using Salesforce for business of GTM.

[Vikash Kumar Mandal @imvkmandal]

@JobFound5 Interested

[Vikash Kumar Mandal @imvkmandal]

⭐ July reminded me - progress doesn’t have to be loud to be real.

✅ Showed up, even on quiet days
✅ Shared value without overthinking
✅ Stayed open to learn & grow

Every booking & message = trust

#Mentorship #CreatorEconomy #Tech

https://t.co/1E4w5c88nh

[Vikash Kumar Mandal @imvkmandal]

Celebrating 4 years at @salesforce as a #SalesforceDeveloper! Grateful for the projects, learning, and amazing teammates. Here’s to more innovation and growth! 🚀

[Vikash Kumar Mandal @imvkmandal]

@GoogleIndia 😘

[Vikash Kumar Mandal @imvkmandal]

@georgesttock AI

[Vikash Kumar Mandal @imvkmandal]

@georgesttock Coffee

[Vikash Kumar Mandal @imvkmandal]

@airtelindia @airtelnews I placed an internet shifting request on 2nd Oct and was promised it would be done on 3rd Oct. I called 10-15 times, and each time the executive assured me it would happen today. Now I'm being told it will be done tomorrow! Pathetic service. #Airtel

[Marc Benioff @Benioff]

Salesforce Agentforce — driving the highest accuracy & lowest hallucination AI —- integrated🔥SFR-RAG 🔥 LLM specialized in RAG use cases, optimized to fully leverage contextual content for accurate and faithful response generation. This is what AI was meant to be. Congrats @SFResearch!

�� SFR-RAG Paper: https://t.co/6qDHl1cg5S
🧪 ContextualBench benchmark: https://t.co/gZUI3BRIWO
🧠 Blog Post: https://t.co/cxUHRNlYnU

[Vikash Kumar Mandal @imvkmandal]

@Benioff @salesforce Congratulations Marc, I am glad to be part of Salesforce. ❤️

[Vikash Kumar Mandal @imvkmandal]

Congratulations team India. ❤️🎉🥳🎉🥳❤️

[Vikash Kumar Mandal @imvkmandal]

Salesforce 🚀

[Marc Benioff @Benioff]

Salesforce Growth:

FY25 $38.0B (guidance)
FY24 $34.9B
FY23 $31.4B
FY22 $26.5B
FY21 $21.3B
FY20 $17.1B
FY19 $13.3B
FY18 $10.5B
FY17 $8.4B
FY16 $6.7B
FY15 $5.4B
FY14 $4.1B

Salesforce Margin:

FY25 32.5% (guidance)
FY24 30.5%
FY23 22.5%
FY22 18.7%
FY21 17.7%
FY20 16.8%

Salesforce Operating Cash Flow:

FY25 $12.7B (guidance)
FY24 $10.2B
FY23 $7.1B
FY22 $6.0B
FY21 $4.8B
FY20 $4.3B
FY19 $3.4B
FY18 $2.7B
FY17 $2.2B
FY16 $1.7B
FY15 $1.2B
FY14 $0.9B

https://t.co/qUsE9HPP4H

[Marc Benioff @Benioff]

Salesforce Growth:

FY25 $38.0B (guidance)
FY24 $34.9B
FY23 $31.4B
FY22 $26.5B
FY21 $21.3B
FY20 $17.1B
FY19 $13.3B
FY18 $10.5B
FY17 $8.4B
FY16 $6.7B
FY15 $5.4B
FY14 $4.1B

Salesforce Margin:

FY25 32.5% (guidance)
FY24 30.5%
FY23 22.5%
FY22 18.7%
FY21 17.7%
FY20 16.8%

Salesforce Operating Cash Flow:

FY25 $12.7B (guidance)
FY24 $10.2B
FY23 $7.1B
FY22 $6.0B
FY21 $4.8B
FY20 $4.3B
FY19 $3.4B
FY18 $2.7B
FY17 $2.2B
FY16 $1.7B
FY15 $1.2B
FY14 $0.9B

https://t.co/qUsE9HPP4H

[Marc Benioff @Benioff]

Salesforce Growth:

2025 $38.0B (guidance)
2024 $34.9B
2023 $31.4B
2022 $26.5B
2021 $21.3B
2020 $17.1B
2019 $13.3B
2018 $10.5B
2017 $8.4B
2016 $6.7B
2015 $5.4B
2014 $4.1B

Salesforce Margin:

FY25 32.5% (guidance)
FY24 30.5%
FY23 22.5%
FY22 18.7%
FY21 17.7%
FY20 16.8%

All numbers non-GAAP. Reconciliation to GAAP op margin can be found here: https://t.co/qUsE9HPhf9

[Vikash Kumar Mandal @imvkmandal]

I'm on Instagram as @codingkartehai. Install the app to follow my photos and videos. https://t.co/pPONa1w8C4