Should we adapt chatbots' personality based on users' emotional content? Preliminary results from this work with @InbalYahav and @ChenElyashar say that we should. User satisfaction in customer service interactions can be increased when we adapt the chatbot's emotional level to the user's. This can be done based solely on text analysis of the user’s message, without relying on personal data or requiring a depth of interaction. https://t.co/LCTZu2Wez8