Indranil Saha

Director - Customer & Partner Experience at Snabbit / Ex Swiggy, Deloitte / interested in startups, stock markets & photography / IIM MBA / amateur entrepreneur

[Indranil Saha @indranil__indro]

@Uber @Uber_Support Pls get this checked & bar him from the platform immediately to avoid further & legal escalation @Uber @Uber_Support

[Indranil Saha @indranil__indro]

@Uber @Uber_Support Had a ride with
Abdul Kareem today 28 Jun 4:23PM. Driver was drunk, drove aggressively & didn't listen to instructions. Threatened & created a nuisance at the society. Had to involve security to tackle the situation.. have raised a support ticket & taken video

[Indranil Saha @indranil__indro]

@WakefitCo Been 2 days.. no callbacks or updates yet @WakefitCo

[Indranil Saha @indranil__indro]

@WakefitCo @SupportWakefit Quality is extremely poor and doesn't match the website description and photos. Pls initiate return of the product asap. I will place a new order so ok to get refund as credits
ORDER2026066mKGEj

[Indranil Saha @indranil__indro]

@SupportWakefit Quality is extremely poor and doesn't match the website description and photos. Pls initiate return of the product asap
ORDER2026066mKGEj @WakefitCo

[Indranil Saha @indranil__indro]

@WakefitCo @SupportWakefit For the last few days everyday I'm getting a message that order is out for delivery and will receive the order by end of day but it's not getting delivered.. please get this checked immediately and ensure it is actually delivered today
ORDER2026066MKGEJ

[Indranil Saha @indranil__indro]

@SupportWakefit Delivered and installed thanks

[Indranil Saha @indranil__indro]

@SupportWakefit Guys are you crazy ? How can an order which is getting out for delivery everyday is being delayed and you can share a timeline like 5th July ? @WakefitCo

[Indranil Saha @indranil__indro]

@flipkartsupport Let it be.. already shared the details. Pls initiate the return asap thanks

[Indranil Saha @indranil__indro]

@Flipkartminutes Order ID OD437771164875706500
Return rejected w/o verification for quality and size issue by support while app says rejected because it didn't pass the quality check at doorstep.. WTH ! Pls initiate the return immediately

[Indranil Saha @indranil__indro]

@SupportWakefit Like seriously team?! Pathetic CX.. 20 days of delay that too after waiting for all this while (placed on May 21) & that too without any heads up or comms! I even got a confirmation on Amazon Wakefit chat via Kapture that I will get the product by 3rd @Ankit_AGarg @WakefitCo

[Indranil Saha @indranil__indro]

@WakefitCo @SupportWakefit Amazon order no: 402-0901983-0020368
Tracking ID: 63445661470362
Delivery timeline was 1st to 3rd & I had requested for delivery yesterday earlier, it's still not out for delivery while status is "arriving today".. pls get this checked & delivery today

[Indranil Saha @indranil__indro]

@flipkartsupport Still not picked up team even after multiple promises ! If you can't do it pls initiate a refund asap, else I'm lodging a formal complaint at the consumer court and filing a legal case.. just pathetic customer support ! @Flipkart @Walmart
Order: OD437478134773586100

[Indranil Saha @indranil__indro]

@Flipkart @flipkartsupport OD437478134773586100
No one is attempting the actual pick up & receiving messages like pick up unsuccessful ! Can share MyGate details as well if needed. Have already raised complaints but no actual solve.. pls look into this immediately & sort out asap

[Indranil Saha @indranil__indro]

@flipkartsupport It's still not picked up and getting the same message everyday ! Will you guys actually pick up the product or shall I file a legal case ? @Flipkart

[Indranil Saha @indranil__indro]

@flipkartsupport Same templated response. What I'm saying is everytime getting a message that pick up is unsuccessful while no one is coming for the pick up

[Indranil Saha @indranil__indro]

@flipkartsupport Let it be.. have shared the details over DM as well

[Indranil Saha @indranil__indro]

@zeptocares Thanks for all the support team.. satisfied with the resolution provided !

[Indranil Saha @indranil__indro]

@ZeptoNow @zeptocares order JJLOKBCMS90442.. mosquito bat is defective & doesn't work at all & air wick pack was damaged & lid is not there. Bot has been super unhelpful & your email support just gives templated responses without any actual review. Pls replace or refund asap

[Indranil Saha @indranil__indro]

@zeptocares @ZeptoNow @zeptocares Meher, we spoke yesterday. I'm available now for the replacement of the air wick and return of the mosquito bat. Pls schedule both accordingly
Thanks for the help !

[Indranil Saha @indranil__indro]

@zeptocares @ZeptoNow @zeptocares I'm filing a legal case and dropping an email to the CEO if this is not resolved properly