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[ING Australia @ING_Aust]

@flapsaredown @macquariebank Hi Dean, please give us a call so we can investigate why you are unable to access the legacy app. ^Gwenda

[ING Australia @ING_Aust]

@flapsaredown @macquariebank Hi Dean, please give us a call on 133 464 to investigate this further for you. ^Monique

[ING Australia @ING_Aust]

@flapsaredown @macquariebank Hi Dean, you are welcome to still use the legacy app until it has been decommissioned. It is still available to use currently, and I can assure you we are taking on board all customer feedback in regard to the new mobile banking app ^ Jenna

[ING Australia @ING_Aust]

@millerpete Hi Pete, Thanks for flagging this - if you’re experiencing issues with the new app, the Help Hub is the best place to start - https://t.co/P7OkTBBnLD. If you’re still stuck after that, our team can help directly, please visit our Contact Us page on our website. ^Monique.

[ING Australia @ING_Aust]

@AndreFairbanks Hi Andre, thank you for your feedback. Sorry to hear you aren't loving the new app. So we can lodge this for you please send us a message through secure internet banking so it can be lodged on your profile. ^Lauren

[ING Australia @ING_Aust]

🚨 Scam alert 🚨

We’re actively working to shut down a series of fake emails circulating that pretend to be from ING. In the meantime, please stay alert and don’t click any links or engage with these messages.

[ING Australia @ING_Aust]

@TheMandy86 Hi Mandy, thank you for reaching out. 

We are unaware of any issues with our mobile app. 

Are you still experiencing issues logging online? ^Monique

[ING Australia @ING_Aust]

@TheMandy86 Hi Mandy, thank you for reaching out. 

We are unaware of any issues logging online. 

Have you since been able to log on since your message? ^Monique

[ING Australia @ING_Aust]

@rambunctiousgo3 Hi thanks for your message. We are reviewing our interest rates and you can be assured that if we make any changes, details will be updated on the ING website. ^Matt

[ING Australia @ING_Aust]

@privacymatter21 Hi there, thanks for reaching out to provide feedback. Sorry to hear that you aren't enjoying the new app. We'd love to lodge this as feedback for you. Please send us a message through the app or website so we can add this to your profile. ^Lauren

[ING Australia @ING_Aust]

@Yatingpazc Hi you will need to give us a call if you need assistance. We're available Monday to Friday, 8am–8pm, and Saturday to Sunday, 9am–5pm. Please note we are closed on national public holidays.
You can reach us on 133 464, or [phone] if you're calling from overseas. ^Matt

[ING Australia @ING_Aust]

@jason_jc18 Hi Jason, the total cheque clearance time is 10 calendar days with the 10 days beginning the day after the cheque is deposited.
We would be happy to investigate this for you.

Please call us on 133 464. ^Gwenda

[ING Australia @ING_Aust]

@millerpete I do apologise for any inconvenience this may have caused you. 

We will be able to look into this for you, and lodge any feedback once we speak with you over the phone. ^Monique

[ING Australia @ING_Aust]

@millerpete Hi Pete, thank you for reaching out.

We unfortunately do not have account specific information via this service.

Please give us a call on 133 464 to assist you further with your enquiry. ^Monique

[ING Australia @ING_Aust]

@Demont11 Hey Phillip, I'm sorry to hear about your experience with the hold music.

If you wish to lodge feedback, please contact us through a secure service. You can contact us by sending us a message through online banking, or by giving us a call on 133 464. ^Monique

[ING Australia @ING_Aust]

@sarah_james73 Hi Sarah, thank you for reaching out.

Please call us on 133 464 so we can look into this further for you. We unfortunately do not have account specific information via this service.

We're available Monday to Friday, 8am–8pm, and Saturday to Sunday, 9am–5pm. ^Monique

[ING Australia @ING_Aust]

If you’ve received a suspicious email, please report it to Scamwatch
If you’re worried your ING account may be compromised, call us immediately on 1800 052 743.

[ING Australia @ING_Aust]

If something seems off:
🔎 Search for us via Google - don’t click links in emails
🛑 Check ASIC’s scam list on the Moneysmart website